United States Postal Service

2.2
482 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 38032 Postal Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
38032 Postal Dr, Zephyrhills, FL
33542, United States

Hours

Reviews

2.2
482 reviews
5 stars
121
4 stars
19
3 stars
5
2 stars
10
1 star
327

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of a representative named Jeff who was noted for his poor attitude.

Long Wait Times

Numerous reviews highlighted excessively long wait times, often with only one employee serving a large number of customers.

Package Handling Issues

Customers frequently experienced problems with package deliveries, including lost items and misdelivered mail.

Inconsistent Service

While some customers had positive experiences, particularly with specific employees, many others reported frustration with the overall service quality.

Facility Conditions

The post office was described as poorly maintained, with complaints about cleanliness and inadequate staffing.
  • JW
    Jeffrey Wilds
    3 days ago
    1.0
    This place is so poorly run, it’s a joke. The staff are rude and it’s always an hour wait in line. The employees move at speed of molasses. Tax dollars hard at work!
  • JG
    Johnny Gorski
    Nov 17, 2025
    5.0
    I hope someone is reading this. Postmaster David P Orthona is amazing. He truly went out of the way to fix an issue. An absolute value to the post office and our community. His customer service professionalism is top notch. Please take care of him over the holidays. Thank you
  • SA
    Sylvia Aponte
    Nov 15, 2025
    1.0
    This is utterly ridiculous and unacceptable! This post office is a joke. Only one employee at the counter who obviously is not in a hurry and chatting about and the lines don’t move. The post master needs to take action immediately. People were leaving, disable people leaving. Outrageous lack of respect to the public.
  • AT
    Ashley Townsend
    Nov 12, 2025
    1.0
    Literally the worst post office I’ve ever been to. No matter what time of day you go, there’s always a huge line. It takes forever out of your day just to drop a package off. Dropbox area is never open. Automated machine never works or is always out of labels. Literally, just the worst
  • JM
    Joey Marchisella
    Nov 8, 2025
    1.0
    The usps is the most useless government agency in existence. I’ve been waiting a week to get a package from a city 4 hours away in the same state. The expected delivery date just keeps changing and I’m starting to wonder if I will ever see my package. If the post office was a private business it would’ve been bankrupt and put out of its misery decades ago instead we just keep wasting tax dollars on a useless agency.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.