The UPS Store

2.8
194 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3457 in Winter Springs offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Willa Springs Shopping Ctr At The Corner Of Red Bug Lake Rd & Tuskawilla In The Publix Shopping Ctr.

Details

  • DeliveryAvailable

Location

The UPS Store
5717 Red Bug Lake Rd, Winter Springs, FL
32708, United States

Hours

Reviews

2.8
194 reviews
5 stars
78
4 stars
6
3 stars
2
2 stars
7
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism and courtesy.

Store Location

Customers had difficulty finding the store due to poor signage and incorrect GPS directions, leading to frustration.

Mixed Experiences

While some customers praised the efficiency and helpfulness of certain employees, others consistently reported negative experiences, indicating a lack of consistency in service quality.

Amazon Returns

Numerous reviews highlighted issues with Amazon returns, including unexpected charges and poor handling of packages, leading to dissatisfaction.

Management Issues

Several reviews mentioned poor management practices, including rude behavior from management and a lack of accountability for mistakes.
  • DD
    Dianguna
    3 days ago
    1.0
    This office usually has terrible customer service and every employee they hire seems ruder than the last.
  • NW
    Noah Walston
    3 days ago
    5.0
    Viet always provides top notch customers service no matter how busy it is. He is very professional and handles customers with respect and is always very kind. 10/10 always.
  • OO
    Our_lil_ Acre (Our_lil_Acre)
    Nov 18, 2025
    1.0
    Owner is so unprofessional, snatching my phone from me and screaming at me because the code I was given wasn’t working, I asked him to stop snatching my phone & stop yelling at me, his response was to kick me out and tell me I’m not allowed back, & I would never even think about going back. I have gone there for years and he said no I haven’t because he has never seen me before, I don’t know what to say except for yes I have and maybe try therapy, he definitely needs it
  • TW
    Tia Windham
    Oct 3, 2025
    1.0
    Tried to return something that I wrapped in a box and he wouldn’t take it. Was a big guy working. Took it to another UPS and they did let me return it. This store has a horrible reputation for not helping, thought I’d try though and was right
  • IE
    Isis Eloise
    Sep 23, 2025
    5.0
    THIS STORE IS INBETWEEN THE CLEANERS AND FIRST WATCH. you will not find it if you follow maps.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Winter Springs offer?

The UPS Store #3457 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.