The UPS Store

Reviews

• SR

  Sandra Race

  Apr 20, 2026
  5.0
  The best UPS store
• RC

  Robert Castro

  Apr 13, 2026
  1.0
  UPS needs to do a better screening process for their employees. The gentlemen that worked there today instead of being informative was passive aggressive and sarcastic in regards to the process of returning an Amazon return. His level of arrogance to prove he was correct was unprofessional instead of guiding someone on the process and what is stipulated when creating returns .
• EP

  EverClean Winter Park

  Mar 18, 2026
  1.0
  I arrived at the store 3/18/2026 at approximately 6:51 PM, fully expecting to be assisted, as the posted closing time is 7:00 PM. I was hoping to ship a birthday gift to my niece, something that was very important to me and time-sensitive. Unfortunately, the employee working at the time, Alexzis, informed me that he could not assist me because he had already decided to close his register early. He was very rude and dismissive. I was both confused and disheartened by this response. When I asked whether services typically become unavailable before closing time, he was unable to provide a clear answer and made no effort to offer alternative assistance or solutions. As a customer, I find it unacceptable to be turned away before the official closing time, especially without explanation or any attempt to help. This experience left me feeling dismissed and disappointed, particularly given the personal importance of my shipment. I rely on UPS for dependable service, and this interaction fell far short of those expectations. I would appreciate it if this matter could be reviewed and addressed to ensure that other customers do not encounter a similar situation.
• AP

  Andrea Parra

  Feb 17, 2026
  5.0
  I had such a great experience at The UPS Store thanks to Alexis. He went above and beyond to help me. Not only did he patiently walk me through how to get the correct shipping label, but he also offered to print it in-house. Because of him, I avoided having to make a second trip — which saved me so much time. It’s rare to find someone who looks for solutions instead of just pointing out problems. Alexis was proactive, patient, and very helpful from start to finish. Employees like him make all the difference in a customer’s experience. He’s absolutely a keeper and deserves recognition (and honestly, a raise!).
• AH

  Adrienne Harvey

  Feb 9, 2026
  5.0
  Incredible personalized customer service at this location. Alexzis makes sure that everything is right and gives you all the information you need in a timely fashion. Much appreciated! We will miss this location after next year.

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