United States Postal Service

2.4
166 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 221 Driggs Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
221 Driggs Dr, Winter Park, FL
32792, United States

Hours

Reviews

2.4
166 reviews
5 stars
47
4 stars
9
3 stars
5
2 stars
10
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are reported as rude and unhelpful.

Efficiency

Customers frequently mention slow service and long wait times, with some expressing frustration over the lack of urgency from staff.

Communication Issues

Many reviews highlight difficulties in reaching the post office by phone, with reports of calls going unanswered and poor communication regarding package deliveries.

Staff Attitude

There are numerous complaints about staff attitudes, with some customers describing employees as unfriendly or dismissive.

Facility Conditions

The post office is described as unorganized and sometimes dirty, contributing to a negative customer experience.
  • AA
    Ash
    Dec 11, 2025
    1.0
    i dropped a package of two weeks ago, it sat there for two week, then they emailed me saying i could pick it up. i dont know how dumb you can be but this is ridiculous
  • GL
    Gabriel Losada
    Oct 15, 2025
    5.0
    I had an issue with my package, and Alex helped me right away. He was very attentive, professional, and made sure everything was resolved smoothly. His kindness and willingness to help truly made a difference. Thank you, Alex, for your outstanding service!
  • EE
    Elaina
    Sep 11, 2025
    5.0
    Always friendly when I’ve been to this location, even when they are busy. Always knowledgeable and helpful on getting my packages to their destination the least expensive way. I’ve had several different people help me over the years here but today Victor assisted me and did an awesome job.
  • AA
    Aidaliz Acevedo
    Sep 5, 2025
    5.0
    Muy buen servicio y amabilidad muchas gracias bendiciones
  • JP
    Jessica Peña
    Aug 22, 2025
    1.0
    Person who helped me was incredibly rude the whole time. I went for a change of address verification with everything I was told to have (2 forms of ID and my marriage certificate since I had changed my name recently). She said I was all set and I will receive a confirmation that it went through soon after. I, later received an email that my change of address was not processed successfully. I have tried calling for 20 minutes straight to speak to someone at the post office and there hasn’t been an answer.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.