United States Postal Service

2.0
88 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1401 1st St N to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1401 1st St N, Winter Haven, FL
33881, United States

Hours

Reviews

2.0
88 reviews
5 stars
17
4 stars
5
3 stars
2
2 stars
3
1 star
61
  • DS
    Denise Shaw
    2 days ago
    5.0
    When ever I'm there the people are very kind, professional and seem to go out of their way to help you. I will continue to make them my number one choice for postal service.
  • IM
    ive mart
    Dec 16, 2025
    1.0
    All packages arrived destroyed and clearly searched I paid $187 send and ensure packages each one arrived worse then the one before and the one that was totally open the first picture was left open at the office where I live this package was supposed to arrive at my door I am so hurt and upset I have not searched it yet for missing items that was disgusting and it has unfortunately become the norm when receiving packages at my home I am still waiting for one more package that should have arrived yesterday not sure what could be done can someone please direct me to an actual site where I can follow up when I tried to do so with my USPS experience it wants the information of the post office where I mailed it from that is not the offending post office. Not sure how to start a new review but here we are three days later and I am receiving a notice that my last package was placed in the parcel Locker I went down open my mailbox there is no key no package this Florence Villa is outrageous our mail lady is gracious she's fantastic but the ups that brings the packages and priority mail letters is a whole other experience on my last try I received the key with no number box I had to try every parcel Locker to see where it might fit the key was slightly damaged I'm so tired of paying good money and not getting my stuff
  • AF
    Alicia FL
    Dec 14, 2025
    1.0
    Very poor service – Florence Villa Post Office (Winter Haven) I’ve had ongoing issues with this post office. My packages have been returned multiple times claiming the address could not be found, even though the address is correct. The service is unprofessional and inefficient, and there is no real effort to fix the problem. This location causes nothing but delays and frustration. They should close this office and keep only the main Winter Haven post office, which provides much better service. I do not recommend it.
  • JP
    Jennifer Petruska
    Mar 25, 2024
    1.0
    Had all my mail forwarded from out of state. Somehow it gets all the way here to winter Haven and gets lost said it was out for delivery but never got scanned as delivered ?! He said he would call me. It's already been reported lost / stolen .... Very disappointed! And will be filing a claim
  • FC
    Frank Ciliberto
    Feb 17, 2018
    2.0
    It is better to purchase package postage online, because the clerks in this branch always over charge for this service and are rude when it is brought to their attention about the available lower prices online

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.