Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 111 W Central Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
185 reviews
5 stars
71
4 stars
13
3 stars
5
2 stars
7
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.
Staff Attitude
Several reviews highlight a negative attitude among staff, with instances of rudeness and lack of empathy towards customers.
Efficiency
Customers appreciate the quick service during busy times, but there are complaints about long wait times and inefficiencies in handling packages.
Package Handling
There are numerous complaints about lost or mishandled packages, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, some customers report positive experiences with specific employees who provided excellent service.
- SCSal Carmine6 days ago1.0They never put my mail on the right place and I got a mean nasty disgusting letter written on one of my boxes because they couldn’t find my address. They’re horrible.
- FFFredNov 13, 20255.0Great customer service. Passport appointment was on time and like a breeze. Parking lot could get a little tight depending time of day.Great post office...by the way it's located in a busy street right in downtown Winter Haven, lots of small businesses around.Go Winter Haven!!
- SJSamantha JamesNov 3, 20255.0All of the employees are always courteous, friendly and helpful! Thank you!
- BGBrook GrubsNov 1, 20255.0Above and Beyond! I can’t say enough wonderful things about Patti at the Winter Haven Post Office. She went truly above and beyond to track down a package that had been mistakenly returned to the sender. Once it was en route back to California, I was told there was no way to intercept it, but Patti didn’t stop there. She personally located the package at the Ontario facility, reached out to contacts there, and someone on the other end literally went and found the parcel. If you’ve ever dealt with a package gone missing in transit, you know what a massive task this is, and most people would have stopped when it looked impossible. But Patti didn’t give up. She worked on this until the package was found and back on track. This wasn’t just any shipment. It contained something incredibly meaningful and was a gift for someone special. Patti treated it like it mattered, and that kind of care is rare. Leaving this review feels like such a small gesture compared to what she did, but I want it on record: Patti is an exceptional person who delivers truly exemplary service. Thank you, Patti, for all you did!!
- RGRacquel GonzalezOct 28, 20255.0Had a passport appointment for my son that Kirsten assisted with. She was quick, kind and professional. She made it a very easy process.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 111 W Central Ave?
This Post Office provides mail sending and package shipping, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and can also take passport photos by appointment. You should complete and print your passport application form before your visit.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online, although limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
The location is open Monday to Friday from 8:30 AM to 6:00 PM, Saturday from 9:00 AM to 2:30 PM, and closed on Sundays.
Can I rent a PO Box online at this Post Office?
Yes, you can search for and reserve PO Boxes online through the USPS website, then complete the setup in person at this Post Office.
How can I access my PO Box after normal lobby hours?
Most USPS locations including this one offer 24/7 lobby access to PO Boxes, but hours may vary, so you should confirm with this Post Office.
Are there any nearby places I can visit before or after stopping by the Post Office?
Yes, you might enjoy visiting Yummy Yummy’s Sweets for ice cream or breakfast nearby, or stop by The Feathered Nest, an antique and gift shop close to the Post Office.
What nearby businesses can help with vehicle needs around the Post Office?
Nearby you will find Sal’s Garage for automotive repair and oil changes, as well as Ur Next Custom Detailing and Spoety’s Next Level Car wash and detailing for car washes and detailing.
Are there any nearby beauty and personal care services around this Post Office?
Yes, Cheve Haircare Products and Custom Kuts offer beauty salon and barber services close to the Post Office location.
How can I find this Post Office online or stay updated on services?
You can visit the official USPS website or use the USPS mobile apps available on iOS and Android. Additionally, USPS has social media presence on Facebook, Instagram (@uspostalservice), and Twitter (@USPS).