Brand Certified
United States Postal Service
2.9(193 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
111 W Central Ave, Winter Haven, FL
33880, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 111 W Central Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.9
193 reviews
5 stars
78
4 stars
13
3 stars
5
2 stars
7
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising staff for being helpful and friendly, while others report rude and unprofessional behavior from certain employees.
Package Handling
Numerous complaints about lost or misdelivered packages, with customers expressing frustration over poor handling and delivery issues.
Staff Attitude
Several reviews highlight a lack of courtesy and professionalism among staff, with specific employees being noted for their negative attitudes.
Positive Experiences
Despite the negative feedback, some customers report positive experiences with specific staff members who provided excellent service.
- BMBradley MillerFeb 25, 20261.0Passport was a terrible experience. Rude and unprofessional. Showed up on time and was told to wait with our toddler. They never told the passport agent and they were rude that we were somehow late/it was our fault. Would go anywhere else if you could.
- SIScott IvlowFeb 23, 20265.0Just before closing no line on a Monday night I got in and out buying a prepaid envelope. I've been here during lunch time on a weekday and only one clerk would have to cover a long line. Sometimes I need to buy a stamp or envelope and it can be wait just to that. I always have good customer service on every visit.
- MPMelody PrimeJan 19, 20265.0I just want to give Patti 5 stars. I had a package where the contents were lost on their way to me. Not only did Patti find the contents (a Megatron Pin) but she managed to figure out the return sender and sent it back to the person. I may not have received it, but I am so thankful for Patti going above and beyond to make sure the person I was getting it from didn't lose anything. She is awesome!!!
- CDChristine DorceDec 26, 20255.0Clean with handicap parking it's also an indoor kiosk to scan packages buy stamps and pay for postage after hours.
- EMEdward MillerDec 17, 20255.0I had an important document to send and needed help with delivery confirmation the retail clerks at the winter haven post office downtown winter haven were right there to guide me thru and just made it so easy for me clerks were very pleasant and great attitude even thru the stress of the Holliday season.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 111 W Central Ave?
This Post Office provides mail sending and package shipping, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and can also take passport photos by appointment. You should complete and print your passport application form before your visit.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online, although limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
The location is open Monday to Friday from 8:30 AM to 6:00 PM, Saturday from 9:00 AM to 2:30 PM, and closed on Sundays.
Can I rent a PO Box online at this Post Office?
Yes, you can search for and reserve PO Boxes online through the USPS website, then complete the setup in person at this Post Office.
How can I access my PO Box after normal lobby hours?
Most USPS locations including this one offer 24/7 lobby access to PO Boxes, but hours may vary, so you should confirm with this Post Office.
Are there any nearby places I can visit before or after stopping by the Post Office?
Yes, you might enjoy visiting Yummy Yummy’s Sweets for ice cream or breakfast nearby, or stop by The Feathered Nest, an antique and gift shop close to the Post Office.
What nearby businesses can help with vehicle needs around the Post Office?
Nearby you will find Sal’s Garage for automotive repair and oil changes, as well as Ur Next Custom Detailing and Spoety’s Next Level Car wash and detailing for car washes and detailing.
Are there any nearby beauty and personal care services around this Post Office?
Yes, Cheve Haircare Products and Custom Kuts offer beauty salon and barber services close to the Post Office location.
How can I find this Post Office online or stay updated on services?
You can visit the official USPS website or use the USPS mobile apps available on iOS and Android. Additionally, USPS has social media presence on Facebook, Instagram (@uspostalservice), and Twitter (@USPS).
Brand Certified Facts from United States Postal Service
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