The UPS Store

3.8
184 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4491 in Winter Garden offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Winter Garden Vineland Rd (Rt. 535) & Rt 50 In Publix Ctr.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible seatingAvailable

Location

The UPS Store
13750 W Colonial Dr, Winter Garden, FL
34787, United States

Hours

Reviews

3.8
184 reviews
5 stars
119
4 stars
12
3 stars
4
2 stars
4
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being friendly and helpful, while others are criticized for rudeness and unprofessional behavior.

Pricing Issues

Customers expressed concerns about unclear pricing and unexpected fees, leading to dissatisfaction with the overall value.

Efficiency

The store is often busy, leading to long wait times, but some customers noted that staff work quickly to serve customers.

Notary Services

Inconsistent availability of notary services has frustrated customers, with reports of appointments not being honored.
  • TG
    Teresa Geib
    1 day ago
    5.0
    I stopped in with some returns today around 12:40 and I left one of the boxes I needed to return in the car because I couldn’t carry them all and it was heavy for me and I was going to ask for help, but they were a bit busy and the sweet young man behind the counter said is that it? and I told him I had one more in the car but it was a bit heavy for me and he said, I‘ll get it for you, and went right out with me a got it. I was so burdened on how I was going to get that box from my car to the return desk and he truly saved my day. What a sweet young man and what awesome customer service. I can’t tell you how much that meant to me and I wanted to share my experience. Kudos UPS for hiring people who care.
  • CR
    Canebrake Ruffian
    3 days ago
    1.0
    The folks working today should never be on the same shift again. Had to drive to the post office to find someone who knew how to ship a package.
  • ND
    Nina Devansh
    Dec 15, 2025
    1.0
    Rude & immoral property management.
  • BO
    B O
    Nov 26, 2025
    1.0
    Ive never in my life been hit up to pay for a "tarrif fee" from a delivery service at my front door. Im not kidding, UPS stood at my front door with a packagae from Texas and told me i needed to pay them $53.00 that is a tarrif fee. My vender didnt know anything about it, and no one had an explanation. Needless to say this isnt the end of this ordeal, as they would not give me the package, and UPS will deal with me after thanksgiving.
  • EM
    Elizabeth Magana
    Oct 18, 2025
    1.0
    Very unfriendly people work here. They seem so miserable with their job they don’t greet or say thank you either.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4491 in Winter Garden offer?

The UPS Store #4491 offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.