The UPS Store

Reviews

• MC

  Michael Coehlo

  6 days ago
  1.0
  I've tried to give the benefit of the doubt to this store because of its convenience to our home. Today, was strike three and I have to express my concerns. 1. Employees: Overworked and tired - it shows. The older ones are very grumpy, condescending, and overall moody. Probably because they didn't sign up to be an Amazon return drone, but that's unfortunately the job... 2. Small location : Yeah, rent is high, so you gotta get what you can get. But man, it's small. When it rains and there's a line for Amazon returns, good luck. Maybe you need to have some outlines/arrows on where people should stand to queue? Instead of yelling at people to get out? Very simple fix to make everyone happier. 3. Drop off parcels: Why can't we drop off packages like any other normal UPS location? Why do we need to stand in line with the Amazon return people when my label is clearly affixed and I don't need a receipt. It's no different than me dropping it off in a physical drop off box. And I can do that any other store? Let's get off the power trip and just accept drop offs. Otherwise that, when y'all are in a good mood, it's fine. But it's been going downhill for the past year and we gotta right the ship now.
• BS

  b. stro

  Jan 5, 2026
  1.0
  I had an extremely disturbing and unacceptable interaction with an employee named Bill. During checkout, the credit card reader was slow to process my card. When I asked what the issue was, he responded in a condescending and bossy manner, telling me to read the card reader myself. The reader was positioned very low, I am tall, and I did not have my reading glasses with me. When I calmly reminded him that I was a paying customer, his behavior escalated dramatically. He began screaming at the top of his lungs, loudly and aggressively, to the point that I felt physically threatened. The outburst was so severe that everyone in the store stopped what they were doing, as this was not raised conversation but uncontrolled yelling. His behavior appeared unstable and entirely inappropriate for a customer-facing role. This incident occurred on January 5, 2006, at approximately 1:15 PM, and should be reviewed by regional management via the security footage.
• DH

  David Hamlin

  Dec 30, 2025
  1.0
  Reading the negative reviews on the post below about the astronomic price gouging in place at this location and the predictable response from the owner or manager when many people have highlighted grave concerns and issues. Sure enough when questioned about a $5 and 50 cent surcharge to print a label the owner has once again tried to control the narrative and not address the discontent shared by SO many about the fee to print a label especially when somebody’s driven 15 miles and genuinely forgotten it. Seems like the owner does not care and likes to exploit the situation . I would urge people to go elsewhere as this is a franchise and thankfully NOT typical of the service you can find at other UPS locations. Seems like the owner feels almost $6 for a sheet of A 4 paper is the going rate. This type of behavior and a consistent theme of negative reviews tells a story that if the business does not listen to the consumer they. No doubt the response to this one will be a plea for the consumer to call and they are so sorry but it’s all without merit and they will not change their ways I too would have left minus 5 stars as experienced the same and hoping this will help others understand the charge levied is insane
• WW

  Wendy

  Dec 27, 2025
  1.0
  If we could leave -5 stars we would. Forgot to bring Amazon ups label so asked then kindly could they print off ours if we emailed it on the spot to their location. The response was its going to be 50 cents plus a $5 fee to open mail and to print the label on a $5 return as that’s a standard UPS charge which is total BS Shocking service and price gouging bar none. Clearly desperate people and the franchises reputation well documented. If there was another location local we would use it but seeing the reviews here it’s sadly not a surprise that they try and extort $5 to print a packing label on top of the 50 cents . I’m sure they will come back with oh it’s our standard charge or call us and we are sorry rubbish and more BS per the myriad of other negative reviews. At the end of the day the business is free to charge what it wants of course but they should kiss their customers first …. The owner of course does not care and that’s made clear by a reoccurring theme in the negative reviews. Surprising that given it’s a franchise and privately owned they continue to offer appalling rude service and rip of their clients with these extortionate fees. Clearly the owner is feeling the tougher economic times . Hope he or she reads it so you know how people feel about the place
• JJ

  John

  Dec 22, 2025
  1.0
  If you want to mail a package and casually encounter the Grinch, this UPS Store has you covered. Truly a one stop shop. Although this employee did not assist me directly, his attitude was impossible to ignore. His frustration and negativity were openly on display and created an uncomfortable environment for customers in the store. Customer facing roles require a basic level of professionalism, even on a bad day. Any issues or frustrations should be addressed with the franchise owner or management, not projected onto customers who are simply trying to get in and out. The experience alone was enough to make me reconsider returning to this location. No need to give me a canned response about reaching out to the store or sending an email. You know you have an issue. Do I blame the employee? Not one hundred percent. Chances are the franchise owner has a lot to do with the agitation and frustration on display.

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