The UPS Store

Reviews

• VV

  Valentina Vinestone

  Feb 4, 2026
  1.0
  This was one of the most profoundly insensitive and amoral customer service experiences I have ever encountered. I recently lost my unborn baby. A few days later, I had no choice but to come to this location to return items that will now never be used. This was already an extremely painful and traumatic task. I was dressed in black, avoided eye contact, and clearly did not engage. Despite this, the employee assisting me sang, attempted to joke, and then ended the interaction by literally jumping and tossing the receipt at me in a clownish manner. I did not say a word. I simply left. I am still at a loss for words at the level of ignorance and lack of basic human awareness displayed here. People do not visit stores only during happy or neutral moments in their lives. Sometimes they are there because they have to be, during the worst moments imaginable. The last thing anyone in that position should be forced to endure is mockery, forced cheerfulness, or performative behavior. I previously left feedback about inappropriate conduct at this same location over a year ago. Nothing has changed. In fact, it appears that feedback was removed. This location demonstrates a consistent failure in empathy, professionalism, and basic respect for customers. The behavior I experienced was unacceptable
• DL

  Diana Lopera

  Feb 2, 2026
  5.0
  Priti nos atendió muy bien , ella es muy profesional y muy amable
• MC

  Michael Coehlo

  Jan 6, 2026
  1.0
  I've tried to give the benefit of the doubt to this store because of its convenience to our home. Today, was strike three and I have to express my concerns. 1. Employees: Overworked and tired - it shows. The older ones are very grumpy, condescending, and overall moody. Probably because they didn't sign up to be an Amazon return drone, but that's unfortunately the job... 2. Small location : Yeah, rent is high, so you gotta get what you can get. But man, it's small. When it rains and there's a line for Amazon returns, good luck. Maybe you need to have some outlines/arrows on where people should stand to queue? Instead of yelling at people to get out? Very simple fix to make everyone happier. 3. Drop off parcels: Why can't we drop off packages like any other normal UPS location? Why do we need to stand in line with the Amazon return people when my label is clearly affixed and I don't need a receipt. It's no different than me dropping it off in a physical drop off box. And I can do that any other store? Let's get off the power trip and just accept drop offs. Otherwise that, when y'all are in a good mood, it's fine. But it's been going downhill for the past year and we gotta right the ship now.
• BS

  b. stro

  Jan 5, 2026
  1.0
  I had an extremely disturbing and unacceptable interaction with an employee named Bill. During checkout, the credit card reader was slow to process my card. When I asked what the issue was, he responded in a condescending and bossy manner, telling me to read the card reader myself. The reader was positioned very low, I am tall, and I did not have my reading glasses with me. When I calmly reminded him that I was a paying customer, his behavior escalated dramatically. He began screaming at the top of his lungs, loudly and aggressively, to the point that I felt physically threatened. The outburst was so severe that everyone in the store stopped what they were doing, as this was not raised conversation but uncontrolled yelling. His behavior appeared unstable and entirely inappropriate for a customer-facing role. This incident occurred on January 5, 2006, at approximately 1:15 PM, and should be reviewed by regional management via the security footage.
• DH

  David Hamlin

  Dec 30, 2025
  1.0
  Reading the negative reviews on the post below about the astronomic price gouging in place at this location and the predictable response from the owner or manager when many people have highlighted grave concerns and issues. Sure enough when questioned about a $5 and 50 cent surcharge to print a label the owner has once again tried to control the narrative and not address the discontent shared by SO many about the fee to print a label especially when somebody’s driven 15 miles and genuinely forgotten it. Seems like the owner does not care and likes to exploit the situation . I would urge people to go elsewhere as this is a franchise and thankfully NOT typical of the service you can find at other UPS locations. Seems like the owner feels almost $6 for a sheet of A 4 paper is the going rate. This type of behavior and a consistent theme of negative reviews tells a story that if the business does not listen to the consumer they. No doubt the response to this one will be a plea for the consumer to call and they are so sorry but it’s all without merit and they will not change their ways I too would have left minus 5 stars as experienced the same and hoping this will help others understand the charge levied is insane

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