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United States Postal Service

2.2
(560 reviews)

Business Details

3200 Summit Blvd, West Palm Beach, FL
33416, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3200 Summit Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3200 Summit Blvd, West Palm Beach, FL
33416, United States

Hours

Reviews

2.2
560 reviews
5 stars
136
4 stars
20
3 stars
18
2 stars
15
1 star
371

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with employees often described as rude, dismissive, and unhelpful.

Employee Attitude

Many customers reported negative experiences with staff attitudes, including instances of mockery and disrespect towards non-English speakers.

Service Efficiency

Customers frequently mentioned long wait times and inefficient service, with complaints about inadequate staffing during peak hours.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction with the majority of staff.
  • MC
    Maria Cabrera
    3 days ago
    1.0
    There is a person in here (crystal).very bad customer service. She is angry and upset. She doesn't want to help customers.
  • SK
    Stephanie Kimble
    Feb 26, 2026
    5.0
    Absolutely phenomenal post office! I love all of the employees at this location they are so helpful and considerate. Kirk in the distribution center is amazing beyond words and all of the employees up front. I live far from this post office and go out of my way just to do business at this post office because of the employees!
  • YB
    Yudsen Bello
    Feb 20, 2026
    1.0
    The service of this office is extremely lousy. People serve customers in a rude, rude way. And I speak for the day I came here; not only me but most of those who passed by were treated with a bad attitude.
  • FC
    francisco Crow
    Feb 11, 2026
    1.0
    The worst customer service. Just look at the bad reviews... Everyone agrees that the place is not friendly I tried to ask kindly if the teller could help me with the tracking number... The receipt was blurry ... She look at me like I was stupid... So I ask again please help me.. She started to read it so fast... I asked please slow down... She didn't care and walk away... The other teller didn't want to help aswell. No people on the line was there. . They just don't want to help. They do the job by the hour... Not real helping people. Clerk #25 on Summit blvd west palm beach Use other service like UPS or Fedex
  • KC
    Keith Castle
    Feb 7, 2026
    4.0
    This Post office is fine, just like the others. I got done what I needed to get done. Period. The complaints people leave on here is ridiculous. This is a federal service, not a restaurant. These people are dealing with federal regulations, and mail aaaaalllll day.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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