Brand Certified
United States Postal Service
2.1(308 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3900 N Haverhill Rd, West Palm Beach, FL
33417, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3900 N Haverhill Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
3900 N Haverhill Rd, West Palm Beach, FL
33417, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
308 reviews
5 stars
71
4 stars
10
3 stars
5
2 stars
12
1 star
210
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers expressing frustration over poor service and lack of assistance.
Staffing Issues
Many customers noted long wait times due to insufficient staffing, with only one employee often available to handle a large volume of customers.
Mixed Experiences
While some customers praised specific employees for their helpfulness and professionalism, the overall sentiment indicated that positive experiences were the exception rather than the rule.
Operational Failures
Frequent complaints about lost mail, canceled appointments, and malfunctioning drop boxes suggest significant operational issues at this location.
- ZSZONI SMITH2 days ago1.0I had a very disappointing experience due to the service provided by Nisha. From the start, her attitude was unprofessional, dismissive, and unnecessarily hostile. Instead of creating a welcoming environment, she was rude and spoke in a disrespectful manner that made the interaction uncomfortable. Customer service should reflect courtesy and basic professionalism. Unfortunately, that standard was not met during this visit. I hope management addresses this, as experiences like this damage customer trust and the overall reputation of the business.
- RJRafe JORDANFeb 13, 20261.0Was given wrong information
- RSRobert SlaterJan 29, 20263.0Great self service mail drop boxes
- DBDenise BaldwinJan 15, 20261.0During the fall of 2023 the Haverhill, FL post office employees took several pieces of 1st class mail from me & my family. We dropped our mail off INSIDE the PO. They went into the slot in the wall that collects the 1st class mail into a bin BEHIND THE WALL! Only employees can access behind the wall. I spoke with the manager at the time and he said CUSTOMERS of the bank are stealing the mail before it leaves the building. Obviously a lie…customers have zero access behind the wall. The people at my bank explained what was happening. They see this a lot! An employee went through mail looking for checks with a high dollar amount. After opening the mail anything under $250 gets tossed. The bill never gets paid, until we get a late notice. One of my checks was taken by a PO employee and deposited via the thief’s online bank account. They ‘bleached’ out the name next to Pay To: and entered their name. The memo still said the invoice number the check was paying for. No LIVE teller would have cashed it. The PO did nothing about this and neither did the PBSO. I had a copy of the cashed check WITH THE ACCOUNT NUMBER of the person that did the mobile deposit. The authorities did nothing. Praise the Lord, my bank covered the amount. We haven’t been back to the Haverhill Post Office since. We drive our mail to a PO further away, wasting gas & time, but the bills make it to their destination. (My elderly parents refuse to pay their bills online or with a credit card. They are 94 & 87.)
- APAdela PDec 30, 20255.0My preferred USPS post office in West Palm! The lines here are usually shorter than at other locations, and the staff are always friendly. They genuinely go out of their way to let you know about the most cost-effective or fastest shipping options.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 3900 N Haverhill Rd offer?
This Post Office provides mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and most can take passport photos. You must complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Appointments are generally required for passport services and can be scheduled online. Limited walk-in hours may be available at select locations.
What are the Post Office's hours of operation?
Monday to Friday, 8:30 AM to 5:00 PM. Saturday, 9:00 AM to 2:00 PM. Closed on Sundays.
Can I get a PO Box at this Post Office and how can I reserve one?
Yes, PO Boxes are available. You can search and reserve one online via the USPS website and complete the process in person at the Post Office.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this Post Office for specific access times.
Where can I find nearby restaurants to visit before or after my Post Office visit?
Nearby restaurants include Happy Kitchen (Haitian/Caribbean), Casa Borinquen WPB, Thai Sushi Express, Pon Di River Jamaican Style BBQ, and Wicked Chef Catering, all offering various cuisines for a great meal.
Are there any beauty salons near the Post Office where I can relax?
Yes, nearby beauty salons include Couture Styles, Prettyful Lushes Nail Spa Bar, Renaissance Hair Care, and Inner Beaute Salon Suites and Spa for hair and spa services.
Is there a nearby location where I can transfer money other than the Post Office?
Western Union near the Post Office offers money transfer services, providing convenient alternatives for your financial transactions.
What is the best way to schedule an appointment online for Post Office services?
You can schedule appointments using the USPS online scheduler available on their website or at https://tools.usps.com/rcas.htm.
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