The UPS Store

3.4
170 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2941 in Wesley Chapel offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Applebees.

Details

  • DeliveryNot available

Location

The UPS Store
5450 Bruce B Downs Blvd, Wesley Chapel, FL
33544, United States

Hours

Reviews

3.4
170 reviews
5 stars
94
4 stars
8
3 stars
2
2 stars
6
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the friendly and efficient staff, several reported rude interactions and unprofessional behavior from specific employees.

Efficiency

Most customers appreciated the quick service and efficiency, especially for Amazon returns, although some experienced delays and issues with package processing.

Pricing Issues

Numerous complaints were made about additional charges for services like taping boxes, which many customers found unreasonable and inconsistent with other UPS locations.

Store Conditions

Several reviews mentioned unpleasant odors in the store and issues with cleanliness, impacting the overall customer experience.

Management Concerns

There are recurring complaints about management's handling of customer issues, with some customers feeling dismissed or treated rudely by management staff.
  • MA
    Maher Azem
    2 days ago
    1.0
    Worst staff
  • SN
    Sophia Nguyen
    4 days ago
    5.0
    This UPS store has professional, warm customer service. I’m pleased with my experience.
  • KJ
    Kimberly Johnston
    4 days ago
    5.0
    Special THANK YOU to the store manager, Candy, for assisting me to find a lost package. She was so kind and helpful. She made it a priority to resolve the issue and get my package delivered as quickly as possible. Great customer service!
  • MK
    Malek El kantar
    Dec 10, 2025
    5.0
    The customer service was respectful and friendly, and the service was fast.
  • EK
    Elizabeth Kirchmeier
    Dec 6, 2025
    5.0
    Great people great convenience. Thank you all for working so hard to make sure we get our packages.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #2941 in Wesley Chapel offer?

The UPS Store #2941 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.

What are the operating hours of The UPS Store #2941?

The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.