The UPS Store

3.4
163 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2941 in Wesley Chapel offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Applebees.

Details

  • DeliveryNot available

Location

The UPS Store
5450 Bruce B Downs Blvd, Wesley Chapel, FL
33544, United States

Hours

Reviews

3.4
163 reviews
5 stars
89
4 stars
8
3 stars
2
2 stars
6
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly, helpful, and professional, there were significant complaints about rudeness and unprofessional behavior from certain employees.

Efficiency

Several reviews highlighted the quick and efficient service, especially for Amazon returns, with many customers appreciating the speed of the process.

Management Issues

Multiple reviews pointed out problems with management, including poor handling of customer complaints and rude behavior from the manager, which negatively impacted customer experiences.

Pricing Concerns

Customers expressed frustration over additional charges for services like taping boxes, which they felt were unreasonable and not standard practice at other UPS locations.

Store Conditions

Some customers reported unpleasant conditions in the store, including bad odors and issues with cleanliness.
  • LL
    lem
    Nov 13, 2025
    4.0
    Everyones disposition friendly, fast, courteous, convenient and easy to get along with. Never a line they process everyone timely so it's in thank you and bye.
  • JK
    Jesika Knight
    Nov 13, 2025
    5.0
    I use this location to make Amazon returns and everyone is always so friendly. It’s often busy but they work very efficiently.
  • EP
    Elizabeth Patterson
    Nov 10, 2025
    1.0
    I just went in to this location to drop off a labeled box for shipment. Upon entering the facility I observed 3 employees behind the counter. As I stood next up to be serviced, the older white man with glasses greeted me "hi" which I returned a "hi" to acknowledge him. Well, I guess that wasn't good enough since he thought it was professional of him to let me know once I came up to the counter that my "hi" wasn't enthusiastic enough for him since he went on to say, "let's try this again, hi." In my confusion, I'm looking at him like he's crazy because are you really engaging with a customer like this! I said hi to you! I didn't catch his name, but please let him know it's unacceptable to interact with customers in this manner. I extended a greeting to you, please do not make me feel like I owe you more. I could have been really rude to him about this, but I decided that it's not worth the energy. This is the closest UPS to my home, and if he ever interacts with me like that again he will not like my response next time! Do better!
  • MB
    Maksim Bukhavets
    Oct 3, 2025
    5.0
    I truly appreciate the excellent service at this UPS Store. The staff here are always polite, attentive, and very professional. They take the time to assist with every detail and make the process easy and stress-free. It’s a pleasure to visit this location — highly recommend.
  • M2
    Murph 2
    Sep 16, 2025
    2.0
    Rude. Went to get something notarized and before I could even finish my sentence I was rudely told to “go stand over there at that table”. Won’t be back

Frequently Asked Questions About The UPS Store

What services does The UPS Store #2941 in Wesley Chapel offer?

The UPS Store #2941 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.

What are the operating hours of The UPS Store #2941?

The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.