The UPS Store

4.3
512 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4071 in Wesley Chapel offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Shoppes At New Tampa.

Details

  • DeliveryNot available

Location

The UPS Store
1936 Bruce B Downs Blvd, Wesley Chapel, FL
33543, United States

Hours

Reviews

4.3
504 reviews
5 stars
403
4 stars
10
3 stars
5
2 stars
10
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, especially manager Sam, for their helpfulness, professionalism, and willingness to go above and beyond.

Staff Attitude

While most reviews highlighted friendly and attentive service, some customers reported negative experiences with staff attitudes, indicating inconsistency in service quality.

Efficiency

Customers frequently noted the quick and efficient service, even during busy times, making it a preferred location for shipping and returns.

Packaging and Shipping Issues

A few customers experienced problems with packaging requirements and shipping charges, leading to dissatisfaction with the service.

Overall Experience

The majority of reviews reflected a positive overall experience, with many customers expressing gratitude for the assistance received.
  • MK
    Margaret Kimball
    4 days ago
    1.0
    The young lady was very argumentative.
  • KL
    Koa L
    Nov 8, 2025
    2.0
    Incredibly rude staff. Was given attitude before I could even speak. I was trying to make sure my international package was shipped correctly since a previous shipment was delayed and almost returned because the invoice labels were not included properly with the label when I had just given them the papers. The blonde lady helping me started taping before I could finish speaking, even though I was trying to explain that the label needed a plastic slip. She applied the tape carelessly, even over the invoices that need to be inspected. I had to tell her to stop because she was not listening. Clearly annoyed, she responded, “oh, it has invoices?" I understand people have bad days, but that does not excuse a poor attitude or careless work. I just hope my package arrives safely. I do not recommend this location.
  • KL
    Kai Lei
    Oct 21, 2025
    5.0
    Super helpful, and efficient staff.
  • NN
    Neve
    Oct 8, 2025
    5.0
    If you ever need help with a lost shipment… I had an amazing experience at this UPS Store today. A very kind young lady (I believe she might be Korean) helped me immediately and connected me with the store manager over the phone. The manager explained everything in detail and told me exactly what to do about my lost phone shipment. Thanks to his guidance, I was able to contact T-Mobile and finally resolve the situation. I am extremely grateful for their patience, professionalism, and clear instructions. They truly went above and beyond to help me. With gratitude, Neve
  • DS
    Derek Smith
    Sep 27, 2025
    5.0
    I am EXTREMELY happy and grateful to have this UPS store in my neighborhood! My e-Bay business Rediscovr have been growing leaps and bounds and this store has been there lock and step to ensure my packages are packed really well and sent out on time! Special thank you to Sam and Chelsie! Sam and his crew do an absolute amazing job here! Sam is extremely sharp! He can eye ball any item and know exactly the requirements to ship it! I hope we can continue to work together for the foreseeable future! Thank you for all you do and thank you again for the awesome packing job you guys do and the wonderful service you provide! Don't take my word for it, look at a few happy customers in my attached screenshots.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4071 in Wesley Chapel offer?

The UPS Store #4071 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.