The UPS Store

4.3
526 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4071 in Wesley Chapel offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Shoppes At New Tampa.

Details

  • DeliveryNot available

Location

The UPS Store
1936 Bruce B Downs Blvd, Wesley Chapel, FL
33543, United States

Hours

Reviews

4.3
518 reviews
5 stars
415
4 stars
11
3 stars
5
2 stars
10
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, especially manager Sam, for being friendly, helpful, and professional, often going above and beyond to assist.

Inconsistency

Some reviews highlighted inconsistent service experiences, with a few customers reporting rude behavior from certain staff members.

Efficiency

Customers frequently noted the quick and efficient service, even during busy times, making it a preferred location for shipping needs.

Packaging Issues

There were complaints regarding packaging requirements and issues with lost or damaged items, indicating a need for better handling and communication.
  • SC
    Sadina Chamberlain
    1 day ago
    5.0
    Honestly- any bad review about the purple haired employee should be disregarded. When she assisted me, I was treated with nothing but respect. She carefully handled my package and made my day.
  • KK
    koko
    1 day ago
    5.0
    I came here 3 days ago, There was this worker, I dont recall their name, But they did have purple hair. She helped me so much with my long list, And i appreciate so much for that. She was extremely kind and helpful and i thought that it would take a long time, but with this lady it ended up taking 15 minutes! I recommend this store 100% And will visit from now on. They have done a excellent job on hiring this purple haired lady and her customer service was excellent.
  • KM
    Keira Mullins
    1 day ago
    5.0
    Lera is by far the best employee I have ever encountered at this job establishment. My experience here today was nothing short of magical due to her stamina and haste in assisting me.
  • HS
    Heishsh Shwihdue
    1 day ago
    5.0
    The employee with the purple hair was the most helpful person I have ever encountered going to this UPS store. She guided me through my return process swiftly and skillfully. My experience was so exhilarating I will be making my return to this location every single time I need help with a return. Please make sure she receives a bonus for her extremely diligent effort.
  • LM
    L MAM
    2 days ago
    1.0
    I arrived to this store this afternoon right at the time of closing. A gentleman and I entered the store for the same service, which is scan an Amazon packet and drop it off. There was one machine open. The employee in charge chose to tell the gentleman that there was one machine left open where he could get his packet processed. She told me with rudeness and condescending tone, “we’re closed and we will not do your package.” I politely clarified I only needed the same service as the gentleman and my packets were ready. She refused and denied me the service. She discriminated against me. I have always been treated with respect at this store. This employee changed my impression of the standard of customer service of this store. If she felt empowered to treat a customer the way she did me, what does that say about the upper management and the culture of their store?

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4071 in Wesley Chapel offer?

The UPS Store #4071 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.