United States Postal Service

2.5
125 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1551 US Highway 1 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1551 US Highway 1, Vero Beach, FL
32960, United States

Hours

Reviews

2.5
125 reviews
5 stars
35
4 stars
10
3 stars
3
2 stars
7
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rudeness and lack of accountability from staff.

Package Handling

Many reviews highlighted issues with packages being lost, misdelivered, or not scanned properly.

Staffing Issues

Customers frequently mentioned understaffing, leading to long wait times and inadequate service.

Communication Problems

Customers expressed frustration over the inability to reach staff by phone, with many calls going unanswered.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences were largely negative.
  • CC
    cynthia
    Oct 15, 2025
    1.0
    By far the worst location is IRC!
  • DR
    Danielle Revesz
    Oct 15, 2025
    1.0
    terrible service
  • LT
    lauren tirro
    Oct 14, 2025
    1.0
    I’m extremely disappointed in the lack of accountability and professionalism at this location. I’ve had five packages in a row go missing after being dropped in the after-hours collection box, and not one person has offered genuine help in locating them. Instead of addressing the issue, the blame keeps getting passed around. To make matters worse, a postal employee publicly commented online with a defensive and dismissive attitude toward my concerns. Rather than showing empathy or problem-solving, the tone was argumentative, completely unprofessional for someone representing USPS. If the after-hours drop box isn’t being properly managed, then it shouldn’t be available to customers. People rely on the postal service for their businesses and livelihoods, and we deserve at least basic courtesy and reliable service. I hope USPS takes these repeated issues seriously and ensures customers can trust their local branch again.
  • PS
    Pamjohn87@sbcglobal.net Schaefer
    Sep 12, 2025
    4.0
    Only a few people working for a very busy place but, always helpful.
  • DS
    Deb Schenk
    Jul 24, 2025
    1.0
    I was to receive a package (box) on 7/14. Tracking shows it’s been sitting at this post office since then and hasn’t moved! I’ve called, I’ve gone online and yet the workers just continue to let it sit there. Complete laziness, and couldn’t care less about doing their job as hired for. Shipper paid over $90 to ship for this awful service. I might add that another box 2 weeks ago sat at this same post office doing the same thing. If I could give a 0 for stars-I would.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.