United States Postal Service

2.8
129 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 350 W Venice Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
350 W Venice Ave, Venice, FL
34285, United States

Hours

Reviews

2.8
129 reviews
5 stars
50
4 stars
7
3 stars
1
2 stars
5
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude and unprofessional behavior.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with some customers experiencing significant delays and lack of communication regarding their mail.

Facility Conditions

The post office is criticized for cleanliness and accessibility, with reports of trash and inadequate parking, particularly affecting elderly customers.

Phone Support

Many customers express frustration with the inability to reach a human representative via phone, citing long wait times and unhelpful automated systems.

Overall Reliability

While some customers find the service reliable and efficient, others report frequent issues with mail delivery and package handling, leading to a lack of trust in the service.
  • BB
    Brandi B
    Nov 12, 2025
    1.0
    They suck so hard they don't even deserve one star. I PAID to have my mail forwarded to my new address when I moved 2 months ago. Not one single piece has arrived to my new address 2 "managers" have reached out to me with some bs excuses. I think its my old mail carrier is just throwing away or god knows what with my mail. I would constantly get neighbors mail and things when i lived their before..... I even sent a test piece of 1st class mail myself to my old address.... its been weeks. Nothing. Im calling 8 on your side next week if this isn't resolved. Maybe they can help me since clearly the post office cant.
  • JV
    James V
    Oct 20, 2025
    1.0
    Lost a legal document. And they have the nerve to be rude and mad at me 🤣 took my name down and they will reach out to me when they find it 🤦‍♂️
  • VR
    Vicki Ryan
    Sep 28, 2025
    5.0
    Whenever I need the USPS, I drive to Venice Island to the Venice Ave location because the team there is terrific. When the lines grow long, additional staff comes to the rescue. In the rare case of a customer being impatient or challenging, the situation is handled professionally. And they support each other as needed. Most of the time, the brief conversations are fun and funny, and I know my USPS needs are met. The temporary construction has made parking a bit of a challenge, but if you are ambulatory, park on Tampa or Venice Aves and have a little walk to and from.
  • XX
    xell3222
    Sep 26, 2025
    1.0
    Unqualified staff who don't know what types of delivery exist and which one is the fastest deceive customers about delivery times, and then say that nothing depends on them and they don't know how to help. I do not recommend going here!!!
  • DL
    Daisy Lover
    Sep 2, 2025
    1.0
    I want to talk with agent not and AI on the phone it's annoying not gonna work

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.