United States Postal Service

3.1
143 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2406 E State Road 60 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2406 E State Road 60, Valrico, FL
33594, United States

Hours

Reviews

3.1
143 reviews
5 stars
58
4 stars
17
3 stars
3
2 stars
7
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for rudeness and unhelpfulness.

Efficiency

Customers noted both quick service and long wait times, with some expressing frustration over delays and inefficiencies in handling appointments and packages.

Delivery Issues

Numerous complaints about lost or misdelivered packages, as well as issues with mail being returned or delivered to the wrong addresses.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff members, with reports of dismissive and rude interactions.

Facility Conditions

The post office is described as clean and organized, but some customers mentioned issues with dim lighting and the need for better maintenance.
  • GG
    George Grandstaff
    Oct 11, 2025
    5.0
    You can always depend on quick, professional, and friendly service
  • TG
    Tamara Gonzalez
    Sep 18, 2025
    1.0
    Very disappointing experience at USPS at this location. I arrived on time for my passport photo appointment. There were still people inside, when they got out I waited and then try open the. Amy closed the door in my face and even locked it. I was there with my baby, and yet they showed no consideration at all. The supervisor, Kim Rivera, also did nothing to resolve the situation or offer any solution. To be clear, not all employees were like this, but the way Amy and Kim Rivera treated me was enough to leave me very disappointed. Their behavior was unprofessional, rude, and lacking empathy. A public service should never treat people this way.
  • JE
    Joshua Ellis
    Sep 14, 2025
    1.0
    Grandpa sends gift card to a 8 year old. Lost at Valrico post office (again) Amazon seller uses USPS for a 10 year old autistic kid, same day I get a letter instead saying the box isn’t empty and they returned the item. Never left it; even with the 8 year old waiting outside for it. But they sure give me all junk mail for the last 9 people who lived here. Such a scam, only post office I’ve had issue with in my life. I think they got rid of the one who was always drunk, but they need to work on the thieves too.
  • WV
    Wesley Velez
    Aug 15, 2025
    1.0
    They hire people that don't know how to drive, and the mailman is doing a hit and run and the local post office is trying to get away with that
  • TT
    tran
    Aug 15, 2025
    5.0
    I want to sound out for Elvis M , supervisor in Valrico post office. He was very patient, helpful, efficient in time and went above and beyond to help me to find a package, which had been looping for weeks. Elvis Please knowing that the post office needs someone like you and personally my family really appreciated your help. Elvis, thank you so much for your help again. Best wishes to you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.