The UPS Store

4.2
197 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4341 in Valrico offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Lithia Pinecrest Rd & Bloomingdale Ave.

Details

  • DeliveryNot available

Location

The UPS Store
3433 Lithia Pinecrest Rd, Valrico, FL
33596, United States

Hours

Reviews

4.2
197 reviews
5 stars
145
4 stars
10
3 stars
5
2 stars
5
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, knowledgeable, and efficient, although there are some reports of poor service experiences.

Pricing Issues

Several customers expressed dissatisfaction with pricing, citing instances of overcharging and unexpected price increases for services.

Store Environment

The store is generally described as clean and well-organized, but there are concerns about understaffing and professionalism in some interactions.

Efficiency

Many reviews highlight the quick and efficient service, even during busy times, although some customers experienced delays or issues with service.

Staff Competence

While many employees are commended for their helpfulness, there are notable complaints about specific staff members being rude or unprofessional.
  • JN
    Joy Nicolini
    Nov 15, 2025
    3.0
    The employee with be long curly hair never smiles, seems always disengaged, never says thank you, doesn’t make eye contact (I’m not sure he can as his hair is over his eyes and in his way, constantly touching it). I love Blake and I think it’s Amber. True customer service there!! Love the store, always clean. But that particular employee needs to have some retrain and wear a hair net or pin it back when servicing customers.
  • TE
    Tim Eells
    Oct 4, 2025
    5.0
    Extremely knowledgeable and friendly staff! (Amber is excellent!) Convenient location! Clean and well run store!
  • TQ
    Tom Quigley
    Oct 2, 2025
    5.0
    I use the store pretty frequently and I just wanted to say that Amber and Blake are amazing. They took their time to make sure my print job was exactly right and were so conscientious about making sure that our new menus looked the way that we wanted them to I highly recommend this store, not only for shipping, but also if you have printing needs..
  • BT
    Bonnie Tekampe
    Sep 1, 2025
    5.0
    Quick, efficient and friendly staff!
  • HS
    Haylee Sweeley
    Aug 27, 2025
    3.0
    I’ve been a regular customer at this UPS location for quite some time, and up until now, I’ve consistently had excellent experiences. The team has always been friendly, helpful, and efficient—even during busy hours. Their positive attitude and willingness to assist have truly defined great customer service for me. Unfortunately, my most recent visit felt very different. While the store wasn’t crowded, the interaction I had left me feeling dismissed and unwelcome. The employee who assisted me did not make eye contact, spoke very little, and seemed visibly disengaged. I understand that everyone has off days, and customer service can be demanding, but even a small gesture of acknowledgment or professionalism can make a big difference—especially when handling valuable items. I didn’t feel confident that my return was processed with care, and the overall tone of the interaction made me hesitant about coming back. I share this not to single anyone out, but in hopes that this feedback encourages continued attention to the customer experience, which has always been a strength here.”

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Valrico offer?

The UPS Store #4341 in Valrico offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and small business services.