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Brand Certified

United States Postal Service

2.4
(327 reviews)

Business Details

16350 Bruce B Downs Blvd, Tampa, FL
33647, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 16350 Bruce B Downs Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
16350 Bruce B Downs Blvd, Tampa, FL
33647, United States

Hours

Reviews

2.4
327 reviews
5 stars
87
4 stars
19
3 stars
16
2 stars
13
1 star
192

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking professionalism.

Long Wait Times

Many customers reported consistently long wait times, often due to understaffing, leading to frustration and dissatisfaction.

Inconsistent Information

Customers experienced discrepancies between online information and actual services provided, particularly regarding passport services and hours of operation.

Staff Attitude

Several reviews mentioned a negative attitude from staff, contributing to a hostile environment for customers.

Operational Issues

Frequent complaints about mismanagement, including lost packages, incorrect mail delivery, and lack of accountability for errors.
  • LW
    L Welch
    today
    2.0
    Why is the after hours drop box always locked??
  • PG
    Paula Gooch
    3 days ago
    1.0
    Terrible customer service
  • GP
    Giribabu Punati
    Feb 24, 2026
    5.0
    Super fast service for COA
  • ST
    Sergio Torres
    Feb 24, 2026
    1.0
    They do anything not to help including the manager. Glad i came to Lutz location and i was able to solve my issue
  • CB
    chris belehradek
    Dec 12, 2025
    1.0
    Lost mailbox key and the incompetent workers said they fixed the mail box lock and keys don’t work been 2 months with this issue that they can’t seem to fix. What is so hard about changing a lock on a mailbox and giving you the correct keys for .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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