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United States Postal Service

2.3
(167 reviews)

Business Details

14910 N Dale Mabry Hwy, Tampa, FL
33618, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 14910 N Dale Mabry Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14910 N Dale Mabry Hwy, Tampa, FL
33618, United States

Hours

Reviews

2.3
167 reviews
5 stars
48
4 stars
5
3 stars
4
2 stars
7
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Service Efficiency

Customers frequently reported long wait times and slow service, with some expressing frustration over understaffing.

Passport Services

While some customers had positive experiences with passport services, many others faced issues with limited availability and rude staff.

Communication Issues

Customers noted poor communication regarding services, hours, and procedures, contributing to confusion and dissatisfaction.

Mixed Experiences

A few customers praised specific employees for their helpfulness, indicating that experiences can vary significantly depending on the staff member.
  • SP
    Stacey P
    3 days ago
    5.0
    Tandy is amazing. I was there to mail a batch of invitations and Tandy helped me with the machine out front, cutting labels, and making sure the invitations went to the right spot so as not to be ruined. She was polite, friendly, and helpful all while fielding questions for others as well.
  • SA
    Silvia Soto Avella
    Feb 21, 2026
    1.0
    🚨 ONLY 4 WALK-IN PASSPORT SPOTS ON SATURDAYS — READ THIS BEFORE YOU GO 🚨 Do NOT assume you’ll be able to get a passport as a walk-in on Saturday. This location only accepts FOUR people for passport walk-ins in the morning. That’s it. There is a paper sign-in sheet placed at the entrance (not clearly posted), and people start putting their names on it sometime during the night — I was told as early as midnight. You must also be physically present when they call names at 9 AM. Today, over 20 people showed up (many arriving around 8 AM for the 9 AM opening), but they only took the first four names on the list. I arrived at the same time as the fourth person and respectfully allowed her to put her name down first since she was technically two steps ahead of me. Unfortunately, that honesty cost me the spot — USPS did not make any accommodations. They claim the same staff start supporting regular appointments at 10AM, so they strictly cap the morning at four people. ⚠️ Additional note: • The airport location reportedly only takes about six walk-ins from 3–4 PM on Saturdays. Please don’t waste your time assuming it’s first-come at opening. If you’re planning a Saturday walk-in, be aware of how this list system works. Sharing so others don’t get caught off guard like we did.
  • EY
    Es Yoki
    Dec 29, 2025
    1.0
    If you want to be publicly belittled, mocked, and forced to buy extra tape and probably other packing additions you should go here. I was insulted in the most embarrassing way possible, by this lady pictured here. I was subjected to an incredibly demeaning interaction by this extremely elderly female clerk with black hair, bangs, and glasses. Instead of doing her job professionally, she spent several minutes berating me about how I packaged my box and speaking to me in a condescending, mocking tone — all while a long line of customers stood waiting behind me. She held up the line solely to insult me, then told me to step aside and wait. While I was still standing there, she continued mocking and laughing about me with the next customer, within earshot. Being publicly humiliated once wasn’t enough — she made sure to keep it going. What made this even more disturbing is that she did not treat any other customer with anywhere near the same level of disrespect, which raises serious concerns about bias in how customers are treated here. The interaction was so inappropriate that another teller stepped in to help me, which says everything about how unacceptable the behavior was. No one should have to brace themselves for humiliation just to mail a package. Completely unprofessional and unacceptable.
  • RV
    RAJESH VYAS
    Dec 23, 2025
    1.0
    Most horrible service. Nobody answers the phone and automated phone system is severely flawed system designed to make sure you cannot get to an individual to talk to. Why are employees getting paid at this place if they don’t answer phone or help their customers.
  • VV
    V. V.
    Nov 29, 2025
    5.0
    Выражаю благодарность сотрудникам этого отделения почты за оказанную помощь. Я русскоязычный гражданин, отправил посылку к рождеству хорошему другу, и решил позвонить ему о посылке. После звонка оказалось что он выехал из страны. Сотрудники оказали мне помощь с переводчиком по возврату посылки и заполнении бланка. Большое спасибо им и всех с наступающим праздником.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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