United States Postal Service

3.4
155 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 12651 N Dale Mabry Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12651 N Dale Mabry Hwy, Tampa, FL
33618, United States

Hours

Reviews

3.4
155 reviews
5 stars
80
4 stars
13
3 stars
2
2 stars
9
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees like Bernadette and Rod received praise for their friendliness and helpfulness, others, particularly Mike and an older gentleman, were frequently described as rude and dismissive.

Efficiency

Customers noted long wait times and insufficient staffing during peak hours, leading to frustration with service speed.

Cleanliness

The post office is generally described as clean and well-maintained, contributing positively to customer experiences.

Package Handling

Several reviews highlighted issues with lost or damaged packages, raising concerns about the reliability of the post office for shipping.

Accessibility

The location is appreciated for its extended hours and convenient parking, making it accessible for customers.
  • TH
    Trey Hukel
    2 days ago
    1.0
    Who ever the worker is that was wearing that insanely tight suit has predatory tendencies and was making folk purchase unnecessary items to ship their packages. Once he found out I was active duty his entire demeanor switched. Don't apologize now tight suit man. Do better...
  • WJ
    William Johnston
    Nov 11, 2025
    5.0
    I have to say I've used this post office a couple of times and they've always been friendly and helpful. Most recently I needed to mail a package and had no idea what I was doing and made several mistakes. Tina was amazing! She was sweet and patient. She showed me what I need to do while she did it for me...correcting my mistakes. Honestly if all of our daily interactions with staff members, who provide any kind of customer service, were like mine was with Tina...the world would be a better place! To be that friendly, helpful and efficient...she was such a breath of fresh air! Thank you Tina
  • GR
    Giovanni Ragusa
    Oct 15, 2025
    5.0
    Definitely best post office in the area everyone who works there is so friendly and even manager comes out when they are busy and helps everyone. Highly recommend
  • AM
    Angela Martin
    Sep 30, 2025
    5.0
    The service between post offices is drastically different. USPS on Stall road is absolutely a pleasure. The manager even came out and helped with our packages. I’d rate 10 stars if I could. The Odessa post office is also amazing. Avoid the lutz location like the plague.
  • RR
    Rheality
    Sep 3, 2025
    5.0
    Staff is always friendly and helpful!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.