United States Postal Service

2.3
310 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11800 N Florida Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11800 N Florida Ave, Tampa, FL
33612, United States

Hours

Reviews

2.3
310 reviews
5 stars
78
4 stars
16
3 stars
11
2 stars
12
1 star
193

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly and helpful service, others reported rudeness and dismissive attitudes from employees.

Efficiency

Many customers experienced long wait times and slow service, often citing understaffing as a major issue.

Mail Handling Issues

Numerous complaints about lost or misdelivered packages, with some customers expressing frustration over mail not being delivered to the correct address.

Communication Problems

Customers frequently reported difficulties in reaching staff by phone and receiving timely assistance, leading to unresolved issues.
  • VO
    Vanessa Ortiz
    Jan 3, 2026
    5.0
    Jamaal is amazing! He helped me with a rare situation and even though it wasn’t something that he comes across often, he was more than helpful and patient as he walked through the steps with me. I appreciate his professionalism and how he went above and beyond to help!
  • RL
    Roel Leen
    Dec 30, 2025
    1.0
    Es un servicio muy lento un trabajador y 5 ventanillas sin trabajadores q atiendan la cola q tiene 25 personas.
  • MM
    Manuel Martir
    Dec 22, 2025
    1.0
    They obviously don’t know how to read at this location multiple things that say don’t bend have been bended four five times and left in my mailbox
  • GD
    Gunia Declasee
    Dec 3, 2025
    1.0
    I have an order that arrived and I can't find it in my mailbox please help me
  • MR
    Max Rusnak
    Nov 19, 2025
    5.0
    Best location I’ve been too. Quick service and friendly stuff. Nothing but good things about this place. Every time I go I’m in and out in under 5 min.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.