United States Postal Service

2.4
234 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7521 Paula Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7521 Paula Dr, Tampa, FL
33615, United States

Hours

Reviews

2.4
234 reviews
5 stars
65
4 stars
16
3 stars
4
2 stars
7
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude and unhelpful.

Delivery Issues

Many customers reported lost or misdelivered packages, leading to frustration and dissatisfaction.

Long Wait Times

Customers frequently mentioned long lines and inadequate staffing, resulting in extended wait times.

Location Problems

The post office has been closed for an extended period due to hurricane damage, causing inconvenience for customers.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences varied widely.
  • YV
    yunier vazquez
    Dec 26, 2025
    1.0
    Esta oficina es un desastre! Mi condominio tiene el mailbox cerrado por reparaciones y me ha tocado estar viniendo a esta oficina a recoger mi correspondencia! Llegas aquí y estás parado solo en la fila y nadie te atiende, pasan y te miran y siguen, además que cada vez que vengo tienen parte de mi correspondencia perdida! Pensé que era el cartero que no dejaba en los buzones de mi condominio, pero ahora me doy cuenta es que ellos pierden la correspondencia desde la raíz, o sea, aquí mismo en su oficina! Son un verdadero desastre!
  • LG
    Liset Mirabal González
    Dec 5, 2025
    1.0
    They didn't deliver my package, and when I went there, they still didn't deliver it. The service was terrible; don't go there.
  • JM
    Jeffrey Makara
    Nov 22, 2025
    1.0
    Delivered my package to the wrong address and ignored my request to investigate for two weeks! Had to go back and explain the situation again to no avail! Lost product And my money! Disgraceful and unprofessional which is no surprise at this place!
  • GL
    gene luker
    Nov 21, 2025
    1.0
    No mail today? I put mail out to be picked up and no one came by today
  • KW
    K & B Traveling the World
    Oct 22, 2025
    5.0
    Easy in easy out. They were very helpful

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.