United States Postal Service

2.4
233 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7521 Paula Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7521 Paula Dr, Tampa, FL
33615, United States

Hours

Reviews

2.4
233 reviews
5 stars
66
4 stars
16
3 stars
4
2 stars
7
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some staff being praised for their helpfulness while others were reported as rude and unprofessional.

Long Wait Times

Many customers expressed frustration over long wait times and inadequate staffing, often citing only one or two employees working during busy hours.

Delivery Issues

Numerous complaints were made regarding lost or misdelivered packages, with customers feeling that the postal service is unreliable.

Location Closure

Customers noted that the location has been closed for an extended period due to hurricane damage, leading to confusion and frustration.

Facility Conditions

Reviews highlighted poor conditions at the facility, including cleanliness issues and broken equipment, contributing to a negative customer experience.
  • JM
    Jeffrey Makara
    2 days ago
    1.0
    Delivered my package to the wrong address and ignored my request to investigate for two weeks! Had to go back and explain the situation again to no avail! Lost product And my money! Disgraceful and unprofessional which is no surprise at this place!
  • GL
    gene luker
    3 days ago
    1.0
    No mail today? I put mail out to be picked up and no one came by today
  • KW
    K & B Traveling the World
    Oct 22, 2025
    5.0
    Easy in easy out. They were very helpful
  • WB
    Wanessa Buchmann
    Oct 20, 2025
    1.0
    One person working. 19 + people waiting in line.
  • RR
    RMS
    Aug 28, 2025
    5.0
    I'm so glad they reopened and moved back to this location after all the storm damages. They answered my questions. Great customer service!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.