Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4520 W Oakellar Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
189 reviews
5 stars
51
4 stars
8
3 stars
6
2 stars
8
1 star
116
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and unprofessional.
Staffing Issues
Many reviews highlight chronic understaffing, leading to long wait times and poor service experiences.
Delivery Problems
Numerous customers report issues with delayed or lost packages, contributing to dissatisfaction with the postal service.
Management Concerns
Several reviews suggest that poor management practices are at the root of the service issues, including inadequate training and lack of accountability for staff.
- ASAlicia Schmidt3 days ago1.0I was there for a quick minute and that black lady is soooooooooooooo rude!!!! For no reason she has a bad attitude & is rude to customers. How do these people even have a job without being fired?!!!!!!!!!!!!!!!! She has to go!!!!!!!!!1
- JJJiaxiang JiJan 5, 20261.0During my recent visit, I came in to mail a single Apple earbud that my son accidentally left behind during the holidays. When prompted at the screen to select a mailing category, I selected regular mail and saw a $2.44 charge. I am not a postal employee and am not familiar with mailing rates, so I reasonably relied on the system’s prompt. The clerk informed me that the $2.44 was only for the envelope. I acknowledged that and agreed to the next quoted price of $7.80 without any issue. However, she then made the comment, “I cannot believe why people think they can mail a package for $2.44,” said directly in front of me. I found this comment unnecessary, unprofessional, and disrespectful. I was polite throughout the interaction and simply trying to mail a small item. As a customer, I should not be spoken to in a condescending or judgmental manner for not knowing internal pricing. Unfortunately, this is not the first time I’ve experienced poor customer service from this individual. This interaction was disappointing and does not reflect the level of professionalism I expect from the post office. The Post Office should reinforce basic customer service standards, including respectful communication and professionalism. Employees should not make condescending or judgmental remarks to customers who are unfamiliar with postal procedures or pricing. Staff who repeatedly demonstrate poor customer service should receive corrective action, up to and including removal from customer-facing roles if behavior does not improve. Customers deserve to be treated with courtesy and respect at all times.
- SMShawn McconnonNov 16, 20255.0I mail in the thousands for my business. I drop everything off at this location. The employees have always been great at this location. USPS has been great with my deliveries over the last 8 years... Their delivery times and success rates has been exceptional.
- SSSharon Lasseter stjohnOct 25, 20252.0Long waits
- HBHayley BossSep 18, 20251.0Delays in package delivery literally every time. Never get a package on time. Constantly creating new tracking numbers. I have perishable items in the mail and they are late every single time.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 4520 W Oakellar Ave offer?
This location offers mailing and shipping, money orders, PO Boxes, passport acceptance and photos, gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment online, though limited walk-in hours may be available.
What are the hours of operation for this United States Postal Service location?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can reserve a PO Box online at the USPS website and complete setup in person, or apply directly at the Post Office with two forms of ID.
Is 24/7 access available for PO Boxes here?
Many USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary; check with this Post Office for specific times.
What nearby businesses and services can I visit around the Post Office at 4520 W Oakellar Ave?
Nearby are businesses like Isabellas Property Services for cleaning, Sally Beauty for beauty products, and 81Bay Brewing Company for drinks and dining.
Where can I get fitness or wellness services near the Post Office?
You can visit Youfit Health Clubs, Westshore Fitness & Health 24-Hours, or Central Rock Gym nearby for gym and fitness options.
Which nearby establishments offer automotive services near the Post Office?
Automotive needs can be met at Lightning Auto Repair and Tires, Sunset Auto Salon, and Woodie's Wash Shack, all close by.
Are there nearby dining options where I can eat before or after visiting the Post Office?
Nearby dining includes Greenlane restaurant, Jerk Hut Caribbean restaurant, and 81Bay Brewing Company which also serves as a bar and brewery.