United States Postal Service

3.0
262 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3501 Bessie Coleman Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3501 Bessie Coleman Blvd, Tampa, FL
33630, United States

Hours

Reviews

3.0
262 reviews
5 stars
119
4 stars
7
3 stars
10
2 stars
4
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some employees are praised for being helpful and friendly, while others are criticized for rudeness and unprofessional behavior.

Efficiency

Many customers appreciate the quick service and minimal wait times, although there are complaints about delays and inefficiencies, particularly with package handling.

Communication Issues

Customers report poor communication regarding service availability, such as walk-in hours and appointment scheduling, leading to frustration.

Package Handling

There are numerous complaints about lost or delayed packages, with some customers expressing distrust in the handling of their shipments.

Facility Hours

The extended hours of operation are generally well-received, but there are complaints about staffing levels during peak times.
  • JB
    jonah beachy
    4 days ago
    1.0
    I am waiting on the passport that has been sent priority mail. It was sent Wednesday from Tucson, Arizona and arrived in Tampa yesterday Thursday. Their maps clearly showed that is two day delivery time. The passport is still sitting in Tampa. I called The USPS main number and they were unable to provide anything when I spoke to a supervisor they did give me a number for the local post office, which I called and no one picked up or was able to leave a message. Now when I call back the past usps number it doesn’t give me any other options other than to say where my package is. My complaint is that was supposed to be delivered in two days and from what their site says(their map) and what the representative said was it will be delivered on Monday is 4 Eligible days for priority mail, five days total. The passport has sat in Tampa for a day and a half. I can’t see why they would hold onto the package Thursday, Friday and Saturday instead of just delivering it and nobody can give me an answer.
  • DM
    Devyn Millyard
    Jan 6, 2026
    1.0
    Made an appointment for my passport, showed up, and everything was closed. No notice posted, no email cancellation, just closed and locked doors.
  • SS
    Stacey S
    Dec 30, 2025
    1.0
    No cell service. No WiFi. So, how are you to access the USPS.com items that you’ve prepackaged? Such a scam. In short, it cannot be done and was forced to pay 15 extra dollars. Terrible. Staff was polite, but ineffective.
  • BV
    Brad Vice
    Dec 16, 2025
    5.0
    Ms. Anita at the passport office was an absolute pleasure. As long as you have your documents in order prior to arriving to the office you should be in and out within 10 minutes. She made it stress free for me as I’m going on a work trip out of the country at the end of January. I was very anxious to get all of this done but it was a breeze. 5 stars! And I would recommend setting an appointment as they don’t typically take walk ins. Good luck and safe travels to those going out of the country!
  • TM
    Tyler Muellenbach
    Oct 26, 2025
    5.0
    This post office is almost literally AT THE AIRPORT. Very cool 😎 good service and good post office for workers who work nearby this

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.