The UPS Store

2.9
363 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4699 in Tampa offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - N 56th St & Busch In Publix/K-Mart Between Dominos And H&R Block.

Details

  • DeliveryNot available

Location

The UPS Store
5470 E Busch Blvd, Tampa, FL
33617, United States

Hours

Reviews

2.9
363 reviews
5 stars
160
4 stars
7
3 stars
5
2 stars
15
1 star
176

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some praising staff like Ajay and Fred for their helpfulness, while others report rudeness and unprofessional behavior from various employees.

Staff Attitude

Several reviews highlight a negative shift in staff attitude, with complaints about unfriendly and dismissive behavior from employees, contrasting with previous positive experiences.

Service Efficiency

While some customers commend the quick and efficient service, others express frustration over delays and disorganization, particularly regarding package handling and shipping.

Pricing Issues

Customers have raised concerns about high charges for services that are typically free at other locations, leading to dissatisfaction with the overall value.

Store Environment

Reviews indicate a decline in the store's atmosphere, with reports of uncleanliness and a lack of professionalism among staff contributing to a negative customer experience.
  • MP
    Maddie Powell
    1 day ago
    1.0
    Slow and unhelpful. Asked for a shipping label sticker, waited 20 mins and bro just printed out a piece of paper.
  • ME
    melvin eagle
    Nov 4, 2025
    2.0
    Very poor customer service. Came to retrieve my package. They can't find it, come home verified location and it's at the same location. Horrible just a Horrible. And they never answer phone, and I'm sitting right here looking at them with 1 customer
  • MC
    Michelle Monte Carlo
    Nov 4, 2025
    1.0
    I brought a bubble wrapped fragile item to this store on 11/4 at 8:00am when they opened. I told the employee I needed a box for my item and we need to measure it. She grabbed the item from the top and broke it off. I couldn’t believe what I was seeing. I told her she broke it and she just said no I didn’t. She didn’t care at all that she broke it and offered to do nothing. Do not go to this store! No common sense and no concern at all. I see the owner responds to reviews. Don’t bother.
  • WM
    Will M.
    Oct 30, 2025
    1.0
    My 1st 1 star review ever (actually 0 stars!) I had a 1pm appointment to rent a PO Box on 10/30/2025. I arrived 10 minutes early. Everything was horrible...way too much to write. Needless to say I drove across the street to the Post Office and rented 1 for twice as long and $20.00 cheaper. Don't walk - run away!
  • ZT
    Zawadi Tena
    Oct 30, 2025
    1.0
    Imma leave a one star I paid for the express mail and they said it’s $92 . They told me my package will arrive at the destination at 9am then later the package did not then arrive.tried calling them and they be telling different stories saying they are not the drivers very rude people unprofessional 🚮🚮🚮🚮🚮

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4699 in Tampa offer?

The UPS Store #4699 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and more.