The UPS Store

3.6
181 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4513 in Tampa offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cross Creek Center - Next To Shell Gas Station.

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
10006 Cross Creek Blvd, Tampa, FL
33647, United States

Hours

Reviews

3.6
181 reviews
5 stars
111
4 stars
3
3 stars
4
2 stars
2
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some praising staff for being friendly and helpful, while others report rude and unprofessional behavior from certain employees.

Staff Performance

Several customers highlighted specific employees, like Kai and Shantell, for their exceptional service, while others noted issues with certain staff members being unhelpful or rude.

Store Hours

Customers expressed frustration over inconsistent store hours and delays in opening, leading to inconvenience.

Overall Experience

While many customers appreciate the convenience and efficiency of the store, there are significant complaints about service quality and employee attitudes that detract from the overall experience.
  • YD
    Yanina Durso
    Nov 9, 2025
    5.0
    Kia is the kindest, patient, knowledgeable, and caring employee at UPS! He is the reason I will never go to another location. He deserves recognition for his dedication, loyalty and work ethic. Please increase his pay and give him a huge Christmas bonus.
  • HJ
    Herb-Zero Jerrido
    Nov 6, 2025
    1.0
    rude, thinks he now’s everything. I went into the store last week to fax off some very important documents.He said that the documents went through and I took the receipt and verification. I followed up on the fax, this morning and they never received them so I went back to the store and had them refaxed to the same number the same documents. He refaxed them and had the nerves to ask me for payment for the fax, that I already paid for that never went through. NOT, and I told him to call y police , I don’t care. IM NOT PAYING FOR SOMETHING THAT I ALREADY PAID FOR AND THEY NEVER RECEIVED IT. . I also called and asked him to give my number to his manager and have him call me he hung up.
  • ZS
    Zachary Stein
    Oct 21, 2025
    5.0
    Mahkah Russel is extremely nice and helpful. Thank you for the great notary services!
  • KM
    Kristen Malave
    Oct 19, 2025
    1.0
    Can’t get a word in when you call to ask a simple question. Not customer friendly at all guy was super rude. Unbelievable.
  • TD
    Theodore Dick
    Oct 4, 2025
    1.0
    Yeah, where's my iPhone 17 I shipped to my college kid's dorm but he only received an empty box? Where is the shipping log? I want to see at which location the package weight dropped. Interesting thing the only person who knew I was shipping an iphone 17 in the box was at the store and I was even warned of UPS scamming when no tracking label is given. Interesting! Shame on you #UPS

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4513 in Tampa offer?

The UPS Store #4513 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.