The UPS Store

3.4
175 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0904 in Tampa offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - City Plaza Between Publix And Bealls Outlet.

Details

  • DeliveryNot available

Location

The UPS Store
16057 Tampa Palms Blvd W, Tampa, FL
33647, United States

Hours

Reviews

3.4
175 reviews
5 stars
95
4 stars
11
3 stars
1
2 stars
8
1 star
60

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised Amy and Erica for their exceptional service and multitasking abilities, there were several complaints about rude and unhelpful staff members, particularly regarding one employee's attitude.

Customer Service

Overall, customer service experiences varied widely; some customers reported excellent, friendly service, while others encountered unprofessional behavior and poor communication.

Operational Issues

Customers expressed frustration with the store's operational inefficiencies, including long wait times, confusion over return processes, and issues with store hours not aligning with posted times.

Cleanliness and Environment

The store was noted for its cleanliness and pleasant atmosphere, contributing positively to customer experiences.
  • ET
    Erick Torres
    Jan 4, 2026
    5.0
    Easiest transactions I’ve ever done. Amazon returns were taken without a glitch. Friendly staff and smooth returns even during the busy holidays.
  • SM
    Stephanie Munro
    Dec 31, 2025
    5.0
    Amy was a sweet angel and helped us with our Amazon return! She greeted us with kindness in lieu of the rude guests that were in the store! Thank you for brightening our day Amy! 🫶
  • KP
    Kristin Parow
    Dec 13, 2025
    1.0
    I recently visited your location to ship an item and was very disappointed with the behavior of your employee, Amy. She was rude to multiple customers ahead of me and then spoke to me in a harassing and unprofessional manner. It was a very unpleasant experience.
  • NL
    Need FL Lawyer
    Dec 7, 2025
    1.0
    I was there this past Tuesday. The service was beyond horrendous. I would definitely NOT recommend visiting this store.
  • AC
    Angilee Campbell
    Dec 4, 2025
    1.0
    iv never had an issue returning Amazon items. This location does it way differently. I have never experienced complications with Amazon returns. It’s the easiest thing ever, but this location complicates it. I took my item and will just go to my usually UPS location that doesn’t make it difficult. After leaving, I see others experience the same difficulties at this location.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0904 in Tampa offer?

The UPS Store #0904 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.