The UPS Store

Reviews

• DD

  Debra

  Dec 15, 2025
  5.0
  I entered the Northdale UPS Thurs 12/11with reservations. I seldom mail packages other than at Christmas. Last year was Omaha Steaks...easy. This year, situations changed. I would be buying, wrapping, packing, and shipping. I am disabled, so I panicked. I knew USPS would be more complicated and expensive. I talked myself into using this UPS as it was a few blocks away from the Bob Sierra Y after my morning warm-up. I would have them do the packing, especially with one item being liquid and the bigger box going to CA. I told myself that the stress relief alone made it worth it...a Christmas present to myself. At 8:30 when they opened, the door was opened for me by a smiling young man...later learned his name was Shelton. I followed him to the main counter and we discussed what I was working with. I let a few others ahead of me as I was not in a hurry. Shelton professionally packed my items to secure them...I watched him as he certainly knew what he was doing. While, yes, them packing using their materials is more costly, I still knew it was going to be cheaper than USPS and, oh by the way, AARP offers a disc on the materials. Also, when they do it with their materials, there is a higher level of insurance. Shelton finished up, I paid him, thanked him, and said I would be in Monday, today, with one more package. My confidence built by today, I had found a good box, packed my items, but left it open. When I went to the store, Shelton wasn't in yet, but I was greated with another welcoming smile...this time by Kristy. I told her about Thursday, she proceeded to check my work, made a few minor adjustments. Kristy closed out my package and rang me up. Yes, I have written a book, but I feel that having experienced the service by Shelton and Kristy, this UPS location in Northdale is now my go-to package center. Thank you!!
• DL

  Denise L

  Dec 12, 2025
  1.0
  I was just in the store trying to return an Amazon package. The item came in an envelope, which was the original package. A man came out from the back and said, I'll take the next person. I walk up to the counter with the printed shipping label sad envelope. He told me i couldn't use that envelope, I'd have to buy one for $5. I told him that I wasn't going to purchase an envelope for $5. He then said, you can buy the $3. I again said that I wasn't going to purchase any envelopes. I asked him why the shipping label couldn't be taped on the envelop. He said he wasn't going to do that and if I wanted, I could go home and do it myself and return later. Then he proceeded to look over my head and say, next person in line. If these are the people you want to represent UPS, I won't be using them to send anymore packages. I use this store quite frequently and have never been treated like this before.
• AR

  Alexander Ramos

  Nov 21, 2025
  5.0
  Great experience with Jaime very professional and easy to work with!
• GD

  Gina DaSilva

  Nov 19, 2025
  2.0
  Opens at 8:30? Waiting outside and no one is here it’s 8:42am. Not consistent.
• IA

  I know who’s I AM

  Nov 5, 2025
  5.0
  Jamie at this location was very helpful and efficient. My visit to this store was quick and easy thank you, Jamie. Will come here again for mailing needs.

Frequently Asked Questions About The UPS Store