Brand Certified
United States Postal Service
1.4(298 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
2020 W Pensacola St, Tallahassee, FL
32304, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2020 W Pensacola St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
2020 W Pensacola St, Tallahassee, FL
32304, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.4
298 reviews
5 stars
20
4 stars4
3 stars
6
2 stars
14
1 star
254
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.
Long Wait Times
Customers consistently reported long wait times, often exceeding 30 minutes, due to understaffing and slow service.
Package Issues
Many customers experienced problems with lost or misdelivered packages, leading to frustration and dissatisfaction.
Understaffing
The location is frequently noted as being understaffed, contributing to the long lines and slow service.
Unreliable Delivery
Customers reported unreliable delivery services, including packages marked as delivered but not received.
- KKKeisha KeishDec 31, 20241.0This review is about the whole company versus this specific location. I ordered a package on Dec 22 and was given a delivery date of Dec 30. However the package is delayed because this service is old and outdated. The phone customer service is trash too because you can’t speak to an agent and they always have a delay going on. Amazon, UPS, FedEx, and even DHL are better shipping options than this raggedy POS.
- KKKingLouwillAug 30, 20221.0They lost my package that arrived at their facility 4 days ago. I took it upon myself to go their location after the tracking information stated it was at the postal office and was awaiting scan. It’s been 4 days! The customer service was terrible, the young lady helping me showed no sense of urgency as she was slowly walked to the back. I asked to speak with the delivery supervisor and he also lacked people skills and a sense of urgency. He stated that this happens often. My question is who are they hiring and why is this location even still around if all they do is lose peoples packages once receiving them. This is absolutely ridiculous. They have no attention to detail and clearly care very little for peoples property. If I could give them 0 stars I would. Sorry excuse for a postal office. Update: it’s been over two weeks since my package arrived at this location. It was most likely stolen by one of the employees. Avoid this location if possible.
- TBTiffany BaileyAug 19, 20201.0One cashier, 15 people in line and no air conditioning. Sad
- JDJay DubOct 31, 20171.0LAZY POSTMEN ALWAYS SAY MAILBOX IS FULL AND YOU MUST COME TO POST OFFICE TO PICKUP YOUR PACKAGES. TRY TO CALL....IT'S A MIRACLE IF YOU EVER GET THRU TO SPEAK WITH SOMEONE; AND IF YOU DO GET A LIVE PERSON ON THE PHONE, THEY ARE RUDE, UNPROFESSIONAL AND NON EMPATHETIC. RIDICULOUS....NOW I SEE WHY PEOPLE ORDER ONLINE AND USE FEDEX OR UPS....USPS IS A JOKE...A BIG FAT "DO NOT LAUGH, CAUSE AIN'T NOTHIN' FUNNY" JOKE
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 2020 W Pensacola St?
You can send mail and ship packages, obtain money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this location accepts first-time U.S. passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment through the online scheduler, though some limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 2020 W Pensacola St?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Can I get a passport photo taken at this location and how much does it cost?
Passport photos are available by appointment and the fee is $15.
How can I rent a PO Box at this Post Office?
You can search for and reserve a PO Box online or apply in person at this Post Office with two valid forms of ID and a completed application.
Is there 24/7 access to PO Boxes at this Post Office?
Many USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Check with this Post Office for specific access hours.
What nearby places can I visit before or after my trip to the Post Office?
You might enjoy visiting Dejerinett Fashions for clothing, Rita's Italian Ice for a treat, or Paper Fox Coffee to relax with a drink.
How can nearby places like ALDI supermarket help me when visiting the Post Office?
You can conveniently shop for groceries at ALDI near the Post Office either before or after your mailing errands, saving you time.
Are there entertainment options near the United States Postal Service at 2020 W Pensacola St?
Yes, nearby venues like Tabu Nightclub and Baja's Beachclub offer nightlife options for after your visit.
Brand Certified Facts from United States Postal Service
United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website