The UPS Store

3.8
120 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6537 in Tallahassee offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Mahan Village Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
3122 Mahan Drive, Tallahassee, FL
32308, United States

Hours

Reviews

3.8
120 reviews
5 stars
81
4 stars
0
3 stars
5
2 stars
5
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness and professionalism, while others were reported as rude and dismissive.

Staff Behavior

Several reviews highlighted issues with staff behavior, including instances of disrespect and unprofessionalism from certain employees, particularly the manager.

Efficiency

Many customers appreciated the quick and efficient service at this location, noting that they were able to complete their tasks in a timely manner.

Mixed Experiences

Overall, customer experiences varied widely, with some expressing loyalty and satisfaction, while others reported serious frustrations and vowed to take their business elsewhere.
  • CM
    Christina McGinnis
    Jan 4, 2026
    1.0
    This is the only store in Tallahassee that refuses to assist with tape/packing. I thought that was actually one of their base principals as a company, to help pack then ship. Regardless, I will not be back to this location. I do hope this reaches management/owners.
  • JS
    Jocelyn Stowell
    Dec 28, 2025
    5.0
    Always helpful and I have gone there for years.
  • WC
    wendy cosgrove
    Dec 24, 2025
    5.0
    Friendly staff, fast service, clean store
  • TJ
    temika Jones
    Dec 13, 2025
    1.0
    I have been coming to this location for over six years, and I have never felt as disrespected and embarrassed as I did today. When I handed my ID to the young lady, she tossed it across the counter, causing it to fall onto the floor. She did not apologize or acknowledge what she had done and instead expected me to pick it up myself rather than returning it to my hand. That moment was deeply hurtful and humiliating. I stood there feeling dismissed and devalued, as if basic respect and human decency did not matter. This experience stayed with me long after I left, and it truly broke my heart to be treated this way after being a loyal customer for so many years. I believe everyone deserves to be treated with dignity, and I hope this is taken seriously so no one else has to feel the way I did today.
  • ZG
    Zipporah Gamble
    Nov 26, 2025
    5.0
    I want to recognize Darius Houston at UPS for his exceptional customer service and sacrificial help. I witnessed Darius warm, patient, and genuine commitment to making sure the customer needs were taken care of. He went above and beyond—not because he had to, but because he cares about the people he serves. Darius took the time to explain the customer options, and made the entire process smooth and stress-free. His professionalism, kindness, and willingness to go the extra mile I'm sure made a huge difference. It’s rare to encounter someone who serves with this level of dedication and integrity. Thank you, Darius, for your outstanding service. UPS is truly fortunate to have someone like you representing their company!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Tallahassee offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.