The UPS Store

Reviews

• JA

  Jose Alfaro

  6 days ago
  1.0
  On November 18, 2025, I had one of the worst customer service experiences I have ever had at this UPS Store on Mahan Drive in Tallahassee. Because of tragic events (plane crash) in the UPS network routed through Louisville, KY, my shipment was delayed for days and I knew I would miss the original home delivery window due to pre-planned travel. UPS customer service had pre-cleared a hold for my package at a local UPS location and confidently guaranteed that it would be held there until I returned from a trip. When I woke up this morning, I found that the package was suddenly marked as “returning to sender.” This is not an ordinary package. It contains wine worth several thousand dollars and it is perishable in heat and during additional transit. When I called the UPS Store on Mahan, they were completely nonchalant. The young woman who answered and the gentleman she was working with refused to even look up my tracking number. They repeatedly told me there was nothing they could do and would not take the simple step of checking whether the package was still there so that I could send someone to pick it up on my behalf. To make matters worse, UPS customer service specifically directed me to work with this local store to resolve the issue and hold the package. The store simply refused to help at all. No effort to problem solve, no empathy for the situation, and no interest in protecting an expensive and time sensitive shipment. I rarely leave negative reviews, but the lack of basic customer service and unwillingness to even pull up a tracking number at this location was unacceptable.
• DS

  Danielle Seay

  Oct 27, 2025
  1.0
  Never had a problem with this location until today. I paid to have a package overnighted and when I look up the tracking number, it says there is an issue so I called this location for help and I asked the man that answered the phone if he wouldn’t mind typing it in on his side and seeing what it said, but instead, he decided to rudely give me his opinion on what MIGHT be the problem instead of actually helping me figure it out and he was rushing me off the phone telling me to check back at 5, 6, or maybe 7 PM and MAYBE I would have an update. Well, sir, if I wanted to be as clueless as I was when I first called in I would’ve just not called at all. I called for customer support and was very disappointed at the outcome. All I asked was if he could type a tracking number in for me.
• KD

  Krystal Dee

  Sep 7, 2025
  5.0
  The most important reason for giving this rating is the quality of care of my package and the tracking information along the way
• DE

  Desirae E

  Sep 6, 2025
  5.0
  I came to leave a 5 star review and realized I had already left one so I’m on my second account just to say I love this ups!! They’re always soo nice and on top of communication! This isn’t even an errand to me it’s seeing my ups peoples!! ❤️
• JC

  Jim Caldwell

  Aug 19, 2025
  1.0
  Not recommended. Extremely rude manager and associates. Use Fedex or another store.

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