The UPS Store

3.4
118 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4263 in Tallahassee offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Ocala Corners Shopping Center Next To Publix.

Details

  • DeliveryNot available

Location

The UPS Store
2020 W Pensacola, Tallahassee, FL
32304, United States

Hours

Reviews

3.4
118 reviews
5 stars
62
4 stars
10
3 stars
2
2 stars
1
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and politeness, others are criticized for rudeness and unprofessional behavior.

Efficiency

Several customers reported issues with efficiency, including long wait times and problems with package handling, while others appreciated the quick service.

Communication

There are complaints about poor communication regarding fees and services, leading to customer frustration.

Staff Knowledge

Some staff members are noted for their knowledge and ability to assist customers, while others are described as inexperienced or unhelpful.

Store Management

The management has received both praise for being helpful and criticism for being rude or dismissive, indicating inconsistency in leadership.
  • ID
    Isabelle Duncan
    6 days ago
    4.0
    While this store has great customer service, I really wish they had a way to drop off packages that are already labeled without having to wait in line. Sometimes there’s a short line and sometimes long, but it’s really a gamble with my time. Because of this, I usually use usps since I know I can just drop off my packages there. But if this store had that option, I would prefer to use them.
  • DR
    dennise rios
    Oct 5, 2025
    1.0
    I went in on October 5 around 10:45am. Told the one employee on shift i had two packages to return to Amazon but they were in the same box because that’s how it was shipped to me. He kept asking me if I wanted to separate them and I explained they were given to me like this and that’s how I was going to return them. He then proceeded to argue with me saying “I am not Amazon” and kept going back and forth with me when I kept explaining this is how I was given the package and I had the two separate labels I just wanted to return it and leave. Afterwards, he said that because it is Amazon they are required to put them ins separate bags, which makes me think why are you arguing with me about separating them on the first place. After the packages were separated and labelled, he asked if i wanted to keep the box or if I wanted him to toss it in the dumpster, i responded nicely and said you can toss it if that’s okay. He then grabbed the box and angrily threw it across the room and it hit the counter and said “well that’s not my job”. if that wasn’t your job why are you giving me the option at all. this was the worst experience i have ever had at a UPS Store, the lack of customer service in this man is insane, he was very disrespectful and it was noticed by other customers in the store.
  • DW
    Dana Walker
    Aug 10, 2025
    5.0
    Very polite people taking and shipping your packages. Most clerks are very knowledgeable. Parking are is sufficient
  • JC
    Jazz Cunningham
    Jul 5, 2025
    5.0
    Fast shipment
  • HB
    H. B.
    Jun 26, 2025
    5.0
    Gerard was really helpful and quick to resolve the issue I was having when trying to return an item. Great customer service.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What types of services does The UPS Store #4263 in Tallahassee offer?

The UPS Store #4263 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.