The UPS Store

Reviews

• DL

  Daniel LAM

  5 days ago
  1.0
  I am traveling from Florida to France with my dog. Both airline requirements and customs regulations require a USDA-endorsed health certificate. I took my dog to the veterinarian so they could examine him and submit all the required documentation to the United States Department of Agriculture. Once the application is reviewed, the USDA mails the endorsed health certificate back to me. For that reason, I needed to provide a prepaid overnight shipping label. My veterinary clinic recommended that I obtain this label through UPS or FedEx to ensure I receive the certificate on time, as it must be issued within 10 days prior to travel. I visited this UPS Store where I was first assisted by the owner “Paul” the the day after by an employee named Torres. Unfortunately, both refused to help and insisted that what I was requesting could not be done. Despite explaining that other UPS locations regularly provide this service and even showing him an example label. He remained dismissive and did not offer any alternative solution. Instead, he focused on unrelated explanations about surcharges rather than trying to assist. This was not my first disappointing experience at this location. On a previous visit last year, I was told I would be charged simply to have tape applied to my package. That kind of nickel-and-diming, combined with the lack of willingness to help, reflects poorly on the store. I then went to another UPS location nearby (1856 N Nob Hill Rd, Plantation, FL). The owner there, Juan, was extremely helpful. He immediately understood the request, created the shipping label within minutes, and even scanned and emailed it to me so I could forward it to my veterinarian. This experience clearly highlighted the difference in customer service. While one location was unhelpful and dismissive, the other was efficient, knowledgeable, and solution-oriented. I highly recommend the Plantation location for anyone needing assistance.
• JM

  Jennifer Maitland

  Apr 23, 2026
  5.0
  I am giving this UPS store a 10/10 I went in with several Amazon returns and they were so helpful and patient, they made a headache of errand absolutely pleasant!
• MG

  Martin Genet

  Apr 4, 2026
  5.0
  Fast and efficient
• HD

  Harrison C. Davies

  Apr 2, 2026
  4.0
  📦 ⚡️ 📩 The fact that the encounter here was quick is a testament to how efficient, friendly, and knowledgeable the staff is. They even stayed open a few minutes late to accommodate the day’s rush, which really showed their commitment to great customer service.
• PC

  Patricia Casalini

  Mar 16, 2026
  5.0
  I went this past weekend to drop off a package, and the process was very quick. The staff was very friendly and provided excellent service. I highly recommend it.

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