United States Postal Service

2.4
128 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12801 W Sunrise Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12801 W Sunrise Blvd, Sunrise, FL
33323, United States

Hours

Reviews

2.4
128 reviews
5 stars
34
4 stars
9
3 stars
7
2 stars
6
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of employees being dismissive or disrespectful.

Staffing Issues

Frequent complaints about understaffing, leading to long wait times and poor service during busy hours.

Operational Hours

Customers expressed frustration over inconsistent opening hours and early closures, often not aligning with posted schedules.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned towards dissatisfaction with service quality.
  • MW
    Mr Weathersby
    Dec 20, 2025
    1.0
    This place is located in a MALL. Meaning high traffic. Why is there only 1 person working. Why isn’t there a self service kiosk. Come here only out of desperation because they have late hours. Otherwise avoid at all costs!
  • NM
    Natalia Stacey Mageropoulos
    Dec 19, 2025
    5.0
    Shoutout to Michael. I came in to buy stamps and the line was all the way to the door, with Michael as the only one working the desk. Customers were understandably frustrated by the wait, but he remained kind, patient, and respectful with everyone while making a clear effort to keep the line moving efficiently. With the holidays approaching, it was extremely busy, yet Michael handled it all on his own and did an amazing job. Thank you, Michael, and happy holidays!
  • JK
    J Kwan
    Dec 6, 2025
    1.0
    I came here twice to mail things out. Michael here tried twice not to give me back change. Dishonest staff. Rude guy.
  • SH
    Sun Hy
    Nov 21, 2025
    2.0
    The slowest, most unprofessional post office I've been to. There was only one person working and apparently he is required to load 'the truck' within 15 mns and so another customer and I were standing there for a good 15 mns before he could take care of us. Having just one person working especially on a Friday evening is insane! Smh
  • PL
    Panchis L
    Oct 21, 2025
    1.0
    Hace unos meses envié un documento para que llegara a Bogotá Colombia en cinco días priority el documento llegó DOS MESES tarde.!!!! Llame hablé con muchas personas no me re-embolsaron mi dinero $ 76 me sentí realmente estafada fui a esta insigne y empresa tan representativa de 🇺🇸 Nunca volveré.!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.