United States Postal Service

2.8
131 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1645 Sun City Center Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1645 Sun City Center Plz, Sun City Center, FL
33573, United States

Hours

Reviews

2.8
131 reviews
5 stars
47
4 stars
11
3 stars
3
2 stars
6
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Some employees provided exceptional service, going above and beyond to assist customers, while others were reported as rude and unhelpful.

Delivery Issues

Numerous complaints about packages being misdelivered, lost, or not delivered at all, leading to significant frustration among customers.

Phone Accessibility

Customers frequently reported that the post office does not answer phone calls, leading to further dissatisfaction.

Staff Professionalism

Mixed reviews on staff professionalism; some praised individual employees while others criticized the overall attitude and efficiency of the staff.

Operational Efficiency

While some customers experienced quick service, many noted long wait times and inefficiencies during busy periods.
  • DW
    Deborah Wright
    6 days ago
    1.0
    Will not add apartment number to the address
  • KD
    Kathleen Desparois
    Dec 15, 2025
    5.0
    I want to take a moment to recognize an outstanding USPS supervisor (I didn’t catch his name unfortunately) who truly went above and beyond to help us locate a missing package. His dedication and professionalism were exceptional. He took the extra step of personally calling all the Mail Carriers who were working both yesterday and today to track down the package, which showed a genuine commitment to customer service that is rare and deeply appreciated. A huge shout out as well to Maria, who went out of her way to meet up with us and personally deliver the package once it was located. Her kindness, flexibility, and willingness to help made a stressful situation turn into a positive experiences. Thanks to both of them, what could have been a frustrating issue was resolved with care, urgency, and compassion. This is customer service at its best, and USPS is lucky to have employees like them
  • GH
    Gloria Hosek
    Dec 12, 2025
    5.0
    They are trying really hard to please.
  • KE
    Kay Erickson
    Nov 14, 2025
    5.0
    I have ALWAYS experienced speedy and friendly service. This post office is the best I have ever encountered.
  • BG
    blackn gold71
    Oct 9, 2025
    1.0
    Worst place ever the manager christy has no professionalism, my package was stolen and I went thru the proper channels and her and the postmaster at this location ignore everything along with the entire postal service and close it out hang up the phone on you as well thru just don’t care , deny postal delivery for my disabled spouse and tell him that he walked into the facility so you can get your mail. I have contacted everyone possible and the whole entire postal system is corrupt and useless.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.