United States Postal Service

2.7
129 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1645 Sun City Center Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1645 Sun City Center Plz, Sun City Center, FL
33573, United States

Hours

Reviews

2.7
129 reviews
5 stars
45
4 stars
11
3 stars
3
2 stars
6
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; some employees are praised for their professionalism and helpfulness, while others are criticized for rudeness and lack of accountability.

Delivery Issues

Numerous complaints about misdelivered or lost packages, with customers expressing frustration over the reliability of mail delivery.

Communication Problems

Customers report difficulty reaching the post office by phone, with many stating calls go unanswered or are dropped.

Staff Efficiency

While some reviews highlight efficient service during busy times, others mention long wait times and inadequate staffing.

Facility Condition

The post office is noted for being clean and well-staffed, but some customers have experienced issues with self-service machines.
  • KE
    Kay Erickson
    Nov 14, 2025
    5.0
    I have ALWAYS experienced speedy and friendly service. This post office is the best I have ever encountered.
  • BG
    blackn gold71
    Oct 9, 2025
    1.0
    Worst place ever the manager christy has no professionalism, my package was stolen and I went thru the proper channels and her and the postmaster at this location ignore everything along with the entire postal service and close it out hang up the phone on you as well thru just don’t care , deny postal delivery for my disabled spouse and tell him that he walked into the facility so you can get your mail. I have contacted everyone possible and the whole entire postal system is corrupt and useless.
  • KT
    Katrina Thorpe
    Oct 4, 2025
    2.0
    We have had several issues with this post office. Usually they are short, rude and grouchy. We have had them purposely ruin packages because I complained about their delivery. Leaving notices that say “we missed you” when we have been home all day and no one came by.
  • RA
    Ruby Alejos
    Sep 9, 2025
    5.0
    I just spoke with Mrs.Vera the manager & she is amazing & was able to quickly assist us in a concerning situation. She eased my stress & is extremely professional.I definitely wish everyone treated us with amazing customer service as she did. She made our day! Thank you kindly.
  • JA
    Joel makes “Affordable housing” Possible for all
    Aug 11, 2019
    5.0
    They give it all for the community

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.