United States Postal Service

3.0
185 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 8501 Philatelic Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8501 Philatelic Dr, Spring Hill, FL
34606, United States

Hours

Reviews

3.0
185 reviews
5 stars
72
4 stars
17
3 stars
7
2 stars
8
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about unprofessional behavior and poor service, particularly regarding phone support and handling of mail issues.

Efficiency

Several reviews highlighted fast service and minimal wait times, but others reported significant delays in mail delivery and issues with lost packages.

Communication Issues

Customers expressed frustration with the lack of effective communication, both in person and via phone, often leading to unresolved issues and confusion.

Mail Handling

There were multiple complaints about misdelivered mail, damaged packages, and failure to follow through on mail hold requests.

Facility Conditions

The post office was generally described as clean and easy to navigate, although some customers noted staffing shortages affecting service quality.
  • CM
    Cheryl Mickel
    Oct 29, 2025
    5.0
    I was greeted me with a smile. I had a great experience at this location. I usually go to the location at 19101 Cortez Blvd, Brooksville but was tired of the poor attitudes and political anti-Trump discussion going on between federal workers.
  • CC
    Crystal
    Sep 30, 2025
    1.0
    NO PHONE!! When you call the number it takes you to an automated system That is completely useless and no help at all!! Get a freaking real phone number! I just need to know what time you're open till!
  • LM
    Linda Majewski
    Sep 24, 2025
    5.0
    Very good no lines
  • MH
    Michelle Henderson
    Sep 5, 2025
    5.0
    The employees are always friendly and helpful!
  • YC
    Yadida Cruz
    Jul 11, 2025
    1.0
    Muy mal cervicio

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.