United States Postal Service

2.2
212 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5927 SW 70th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5927 SW 70th St, South Miami, FL
33143, United States

Hours

Reviews

2.2
212 reviews
5 stars
53
4 stars
6
3 stars
5
2 stars
8
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Staff Efficiency

Frequent complaints about long wait times and insufficient staff to handle customer volume.

Facility Condition

Customers noted poor maintenance and cleanliness of the post office, contributing to an overall unpleasant atmosphere.

Service Availability

Customers expressed frustration over inconsistent hours and unexpected closures, making it difficult to access services.

Positive Experiences

Some customers highlighted specific staff members who provided excellent service, indicating that experiences can vary significantly.
  • DD
    Diego
    6 days ago
    1.0
    Terrible experience in this office. I got there 40 minutes before closing and a very rude agent closed the door on me and my father’s faces saying they were closing at 6pm. We told her the hours were 6:30pm and she said they close at 6pm. Then we told her it was 5:48pm and she said they were closed, locked the door and walked away! Who ever hired this individual to represent the prestigious USPS must revisit this case with this, and every agent and take action so people like this do not throw to trash the work of many years, the values of our nation.
  • NL
    Nicole Linn
    Oct 20, 2025
    5.0
    The girls who work there are truly incredible! As I was getting ready to launch my online shop, I was there multiple times a week asking them questions about shipping & weighing items. They thoroughly explained everything to me & were so excited when my shop was finally live & I started to bring in orders for them to ship out. They are the best :)
  • AV
    Anja Vie
    Oct 11, 2025
    1.0
    I went there on Thursday 9th October to cash in an official post office money order given to me in my name from a friend. The post worker was rude and not helpful, didn’t want to b bothered so she told me I must have the receipt of the money order when bought. So I couldn’t cash in. I went to the post office in Coconut Grove where they were super helpful, cashed it for me no problem, I will be going to the Coconut Grove location from now on . Shame on the post worker for lying to me !
  • SS
    Steve
    Oct 11, 2025
    1.0
    This is a rough store to visit. The parcel box indoors has been broken for months. The door doesn’t operate correctly so people just leave packages haphazardly at the desk just inside the door. Nothing is there to secure the delivery of packages if an employee walks away. It’s hard to believe this place is managed at all by a legitimate agency because of the lack of attention to the visual appeal of the stores. Not all doors to the exterior are unlocked during business hours, hand written signage is scotch taped to the walls meanwhile other official signage is scrapped, sun faded, or covered with stickers. Overall upkeep of this place makes it feel like I’m in a rough neighborhood.
  • CR
    Chase Reisner
    Oct 3, 2025
    1.0
    Waited at the entrance for 30 minutes and no one answered. Store says they’re open until 6:30 but close their doors at 4:30? Not fair to the customers who go out of their way to drop off their packages, but can’t even do so in the end. Incredibly misleading

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.