United States Postal Service

2.2
214 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5927 SW 70th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5927 SW 70th St, South Miami, FL
33143, United States

Hours

Reviews

2.2
214 reviews
5 stars
54
4 stars
6
3 stars
5
2 stars
8
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Efficiency

Customers frequently mentioned long wait times and insufficient staffing, causing frustration.

Positive Interactions

Some reviews highlighted individual employees who provided excellent service and support.

Facility Issues

Multiple complaints about the physical condition of the post office and operational inconsistencies, such as unexpected closures.
  • VB
    Vee Bee
    Jan 2, 2026
    1.0
    I’ve had other issues here with their customer service before, but never mentioned it. However, I came to pick up my mail after they were supposed to hold it for a month and not one piece of mail is here and they don’t know why and they tried to contact the carrier who will not pick up the phone and the supervisor never came out to discuss it with me after I waited and I left a handwritten note with my number, saying to call me and asked if he would call me by the end of today and she could not guarantee it. It was a very simple job and very important and they could not come through with the paperwork to ensure that my mail was safe and now I have no idea what happened to all of my mail. There is also 1 person working behind the desk today & the line is 20 people long.
  • JP
    Joe Palmer
    Dec 9, 2025
    5.0
    Just visited (about 12:30pm on a Tuesday). Not very many customers. Two workers at the counter; they were kind. I was mailing about 15 packages, and the worker helping me was efficient. Thank you!
  • DD
    Diego
    Nov 18, 2025
    1.0
    Terrible experience in this office. I got there 40 minutes before closing and a very rude agent closed the door on me and my father’s faces saying they were closing at 6pm. We told her the hours were 6:30pm and she said they close at 6pm. Then we told her it was 5:48pm and she said they were closed, locked the door and walked away! Who ever hired this individual to represent the prestigious USPS must revisit this case with this, and every agent and take action so people like this do not throw to trash the work of many years, the values of our nation.
  • NL
    Nicole Linn
    Oct 20, 2025
    5.0
    The girls who work there are truly incredible! As I was getting ready to launch my online shop, I was there multiple times a week asking them questions about shipping & weighing items. They thoroughly explained everything to me & were so excited when my shop was finally live & I started to bring in orders for them to ship out. They are the best :)
  • SS
    Steve
    Oct 11, 2025
    1.0
    This is a rough store to visit. The parcel box indoors has been broken for months. The door doesn’t operate correctly so people just leave packages haphazardly at the desk just inside the door. Nothing is there to secure the delivery of packages if an employee walks away. It’s hard to believe this place is managed at all by a legitimate agency because of the lack of attention to the visual appeal of the stores. Not all doors to the exterior are unlocked during business hours, hand written signage is scotch taped to the walls meanwhile other official signage is scrapped, sun faded, or covered with stickers. Overall upkeep of this place makes it feel like I’m in a rough neighborhood.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.