The UPS Store

3.8
228 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6151 in Sarasota offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Fruitville Road Near Palms Memorial Park.

Details

  • DeliveryNot available

Location

The UPS Store
5077 Fruitville Rd, Sarasota, FL
34232, United States

Hours

Reviews

3.8
228 reviews
5 stars
153
4 stars
3
3 stars
5
2 stars
7
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Roman and Dominique, for their helpfulness, professionalism, and efficiency in handling returns and shipping.

Negative Experiences

Several reviews highlighted negative interactions with the owner, describing him as rude and condescending, which overshadowed positive staff efforts.

Pricing Issues

Customers expressed frustration over additional charges for services like taping boxes, with some feeling that these fees were unreasonable.

Store Environment

The store was generally described as clean and organized, contributing to a positive experience for many customers.

Mixed Reviews

While many customers had great experiences, there were notable complaints about customer service, particularly from the owner, leading to a mixed overall perception.
  • BJ
    Brandon Jones
    1 day ago
    5.0
    Roman was a class act, very professional, very helpful, very efficient , 10/10
  • TK
    Tammy Krsko
    1 day ago
    5.0
    Roman and the rest of the staff at this location are always pleasant and helpful. In this day and age, it's so rare to get great customer service, But you don't have to worry about that here. They are always amazing.
  • TF
    Teal Fowler
    2 days ago
    5.0
    Roman was professional and pleasant!
  • VC
    Vic CL
    3 days ago
    2.0
    I went in the store m just to do a simple amazon return and the two workers were very rude. No hello, how are you, how can I help you at all. As soon as I walked in the European worker had an attitude and she didn’t even acknowledge me. Very unnecessary attitude for 9am when you’ve only been open for 1 1/2 hrs.
  • JJ
    James
    Oct 28, 2025
    1.0
    I will never use ups for shipping again. They have no customer service..I spent over 4 hours trying to resolve an address...their driver was too lazy to follow delivery instructions to get these items delivered on time....

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6151 in Sarasota offer?

The UPS Store #6151 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more. It's locally owned and operated to assist customers with a range of mailing and business services.