The UPS Store

Reviews

• MF

  Miss Fashion

  Apr 19, 2026
  1.0
  Where do I begin I went to the store to return a computer monitor for my company who provided me with a company code to ship item. I was met with Michael older gentleman with glasses. When I tried to give him the information the company provided to ship the item Michael immediately began to explain how the information I was provided was wrong at this time he didn’t even look in the system to check what I was provided. After that I left the store and contacted my company explaining what information they provided me the store couldn’t find anything. My company than sent me a shipping label and says I just have to bring the shipping label and the store would take care of boxing and shipping. I returned to the same store and Michael was at the counter and I basically had the same interaction with him. He began to just sputter information being not helpful . what I was told from my company of all I needed to do was drop off and they would box and ship. He didn’t even open his system to even look into assisting me he just began to passive aggressive stating “you need a box and I’m going to charge you for it” I said well I shouldn’t have to pay for anything can you just can this code and see. He said well I don’t have to I already know it’s not paid for. So I asked him his name and what his manager name was. He said Reggie was the manager and he’s going to tell you the same thing “you need a box” at this point I became frustrated and started walking towards the door at this time other customers walked in and approaching the desk as I’m walking away he began to antagonize me repeating “you need a box” I went to my car to gather my thoughts and I saw that another worker was in the store. I walked back in and I said to the other worker can you help me I rather not deal or talk to Michael anymore. I asked how much is the box for a computer. Michael loud and wrong says it’s not a computer it’s a monitor. I said it’s a computer monitor. He basically said I was lying to the other worker and giving false information. I asked Michael to stop addressing me at this point he. Then told him very stern to stop speaking to me. He told the other worker not to help me and I need to leave. I told him no he said he was calling the cops. I told him Great call them I’ll wait. When he was on the phone he used his trigger words she’s being aggressive and refusing to leave. Not before he called me stupid and ridiculous because I said call the cops I’ll wait saying why do you want me to call them you want to be arrested? I waited for the officers simply out of principle at this point. When I say I will never come back to this store because of how rude the staff was. And not to mention the second worker was trained to lie and say I walked in aggressive. If Michael was in charge he failed to De-escalate instead he continued to escalate this situation. Horrible experience from all the workers who was on shift today 4/19 at 1030am
• MR

  Mirelle Robello

  Mar 11, 2026
  5.0
  Always friendly and helpful.
• ID

  Izzy Dalesandro

  Jan 30, 2026
  5.0
  the cashier lewis was so nice, efficient, & very helpful!
• AS

  Austin Stone

  Jan 10, 2026
  1.0
  Can’t even answer the phone
• MT

  M T

  Dec 26, 2025
  5.0
  Have always had excellent service at this store. Glad they are open on Saturdays.

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