The UPS Store

3.6
187 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3182 in Saint Cloud offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Publix Plaza - Kissimmee Park Road.

Details

  • DeliveryNot available

Location

The UPS Store
4417 13th St, Saint Cloud, FL
34769, United States

Hours

Reviews

3.6
187 reviews
5 stars
112
4 stars
5
3 stars
6
2 stars
8
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior.

Management Issues

Recent management changes have led to both improvements and complaints about staff training and efficiency.

Long Wait Times

Customers frequently mention long wait times and inefficiencies, particularly during busy periods.

Mixed Experiences

While some customers have had excellent experiences, others report significant dissatisfaction, particularly regarding handling of returns and charges.
  • VF
    Vivian Fonseca
    Dec 10, 2025
    5.0
    I arrived just before closing and urgently needed to dispatch a letter-envelope package containing important documents. I received exceptional customer service from Rocco. He immediately stepped in to help me meet my deadline and was amiable, knowledgeable, and fully attentive to ensuring everything was handled correctly. He made sure the package was sent out on time and even assisted me in selecting the most suitable delivery option for my needs. Thank you, Rocco, for demonstrating such professionalism, dedication, and kindness.
  • DP
    Dionne Peters
    Nov 25, 2025
    1.0
    Don't use them. They are the worst!
  • AL
    Adrianne Leston
    Nov 12, 2025
    5.0
    New management has completely transformed this location! Raj is excellent — he clearly takes pride in his store. He handled our notarization quickly and efficiently, and even took the time to answer a few extra questions we had. The atmosphere is night and day from what it used to be. From the moment we walked in, we were impressed! This location used to feel disorganized and chaotic, but now it runs like a professional business you can actually trust. I no longer dread coming to my local UPS — it’s such a relief!
  • JO
    jenny oviedo
    Oct 16, 2025
    1.0
    “I was charged for services that are supposed to be free.
  • DO
    Danny ordoñez
    Sep 2, 2025
    1.0
    Si pudiera darle 0 estrellas yo las daría, solo fui por un servicio de notario y me tuvieron esperando 10 minutos porque el notario estaba empacando una mercancía después de ese tiempo le pregunté porque no me atendían y me dijo que se demoraba en pocas palabras con su gesto no quería atender a nadie con servicio como notario así que me fui, realmente es un asco de servicio.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Saint Cloud offer?

The UPS Store #3182 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.