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Brand Certified

United States Postal Service

3.0
(184 reviews)

Business Details

99 King St, Saint Augustine, FL
32084, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 99 King St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
99 King St, Saint Augustine, FL
32084, United States

Hours

Reviews

3.0
184 reviews
5 stars
81
4 stars
11
3 stars
6
2 stars
8
1 star
78

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and professional, although some noted issues with specific employees.

Service Speed

Customers frequently reported long wait times and understaffing, particularly during busy periods, leading to frustration.

Delivery Issues

Numerous complaints were made about lost or delayed mail and packages, with some customers expressing dissatisfaction with the overall reliability of the postal service.

Customer Service

While some customers had positive experiences with staff, others reported poor customer service, particularly regarding phone support and handling of complaints.
  • AG
    Anna Gossoo
    Feb 19, 2026
    1.0
    Absolutely horrible. Walked in mid-afternoon. There's one person behind the counter (the other person that was behind the counter conveniently walked away as everyone started to line up) I stood in line for probably 15 minutes and didn't even move forward. There were probably nine people in line when I left. Never even got my business completed.
  • EM
    Edyta Morawska
    Feb 12, 2026
    5.0
    Mimo niedużej kolejki, Pan obsługiwał bardzo sprawnie. Tradycyjne karty pocztowe dotarły po tygodniu do Polski.
  • MW
    Marcin Wanago
    Jan 29, 2026
    5.0
    Very friendly
  • SK
    Sam Kassim
    Jan 17, 2026
    5.0
    Queenie was so helpful in sending out our wedding invitations and even let us come in during her break time. She was very knowledge, kind, and patient with us!
  • NV
    Nick Valente
    Dec 16, 2025
    4.0
    Depending on when you go, it could be very crowded. But, the staff is top notch and very friendly. Recommend avoiding at lunch time and weekends. Otherwise, pretty good.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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