United States Postal Service

3.1
173 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 99 King St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
99 King St, Saint Augustine, FL
32084, United States

Hours

Reviews

3.1
173 reviews
5 stars
78
4 stars
10
3 stars
6
2 stars
8
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees like Leonard and Reggie for their exceptional service.

Staffing Issues

Numerous reviews mentioned long wait times due to understaffing, with complaints about only one or two clerks available during busy periods.

Delivery Problems

Several customers reported issues with mail and package delivery, including misdeliveries, delays, and lost items.

Facility Conditions

The post office is described as clean and organized, but parking is often a challenge due to its location in a busy area.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about specific employees and overall service inconsistency.
  • CL
    Charlie Lu
    6 days ago
    1.0
    Package was halted here for multiple days, no one here to pick up calls whatsoever
  • WM
    Willie Masson
    Oct 29, 2025
    5.0
    Leonard is such an asset. He has to be among the best front-facing workers in any industry, at least in terms of customer service, and I don’t think that’s an exaggeration. I sincerely hope somebody in a position to do something recognizes the value of this employee and does something to make sure he’s being taken care of.
  • KK
    Katielee Alonso (Katie)
    Oct 20, 2025
    5.0
    This rating is strictly on my self-service experience only. Unlike other post offices I've visted this one actually had shipping supplies (priority mail boxes & envelopes) fully stocked and the kiosk was actually working
  • JS
    Jennifer Sare
    Oct 14, 2025
    1.0
    I've only lived here for a month and have had 3 deliveries take days longer than they should to arrive with tracking saying it has already been delivered. I waited 4 days with the flag up waiting on my mail to be taken and the flag was put down each day and new mail delivered without picking up my outgoing. No access was reported on a delivery, which was inaccurate, and now a medication shipment is missing with tracking saying it would be delivered 3 days ago.
  • RI
    Rose Ippolito
    Oct 10, 2025
    1.0
    Package not received as sent to my messenger.. Again package in cognito. Whoever delivered mail in San Salito should pay attention to what box they put mail in. I need to find my package.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.