The UPS Store

Reviews

• LL

  LeiLei Lovely

  2 days ago
  1.0
  April G who is supposed to be in customer service was very rude to me and my family. She treated me like I was a problem and was more interested in texting on her phone . I told her she was rude and she told me okay. I’m very disappointed and I left crying . As long as she works here I will not rerun !! Terrible service!!!!!!!
• KJ

  Kevin Jackson

  6 days ago
  5.0
  I needed to get some documents faxed over. Walked in and there was a huge line, but to the credit of the staff working, they didn't seem stressed or rushed. they gave everyone courteous service and had the line knocked out in a few minutes. Great experience. Would definitely utilize them again even if the line is long.
• SW

  Stephen Williams

  Nov 10, 2025
  1.0
  Review of UPS and This Location If I could rate my experience with UPS and this location lower than one star, I absolutely would. Here’s what happened: I was traveling out of state when new phones were delivered to my home — admittedly poor timing on my part. I asked my daughter to overnight the phones from Riverview, FL to Kodak, TN. She did so, paying about $117 for next-day delivery. Unfortunately, the day of delivery coincided with the tragic airplane crash in Louisville, KY, which understandably caused delays. We completely understood that part. However, when we contacted UPS simply to change the delivery location, things went downhill quickly. Both my wife and I were treated rudely by multiple call center employees who either couldn’t or wouldn’t understand the situation or offer any assistance. We then called this local UPS Store for help and received none. Even visiting a nearby UPS Store in person proved equally unhelpful. The package arrived a day late—after we had already left the area—so I had to drive four hours round-trip from Chattanooga back to Kodak to retrieve it. When I returned home, I went to my local UPS Store to request a refund. They told me to contact UPS Corporate. Corporate, in turn, said the store could issue the refund. When I called this location again, the manager insisted there was nothing they could do and that there was no process at the store level to resolve my issue. In the end, I learned that UPS and its franchise stores offer no real customer satisfaction guarantee—even for high-cost “overnight” shipments. If your package absolutely needs to arrive on time, use FedEx, USPS, or deliver it yourself. UPS will disappoint you at every step.
• TB

  Trenton Bennett

  Nov 8, 2025
  1.0
  13194 US-301, Riverview, FL 33578 location. They will take your stuff. Took our money to ship my mother's birthday present, and when it never left the store, told my wife "Not our responsibility, call corporate." UPS (the actual company) told us the empty box was found in the back of the store. During this same week I had them refuse to ship a package out and I'm glad they weren't willing to work with me to try to look up the address. It meant I could take my package to the post office, who took it without disagreeing about how addresses work, and it even got there early. I now understand why another customer in front of me was angrily taking all their packages back that they had dropped off the day before. I'm avoiding this store and others nearby now because I don't know how many have the same owner. I'm also using the post office more often. It sucks, but I hope this review helps fewer people lose their stuff.
• GR

  George & Paula Roberts

  Nov 5, 2025
  5.0
  We came in today to have some paperwork notarized. We thought we came late enough to miss the lunch rush but the place was very busy. The staff was phenomenal, and handled everyone efficiently, and were polite the entire time. I was very impressed! We specifically worked with Kevin who was awesome, but the rest of the team was great too. Thanks!

Frequently Asked Questions About The UPS Store