Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2351 W Atlantic Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
2351 W Atlantic Blvd, Pompano Beach, FL
33069, United States
Hours
Reviews
2.5
192 reviews
5 stars
59
4 stars
12
3 stars
8
2 stars
7
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with some praising friendly and helpful staff, while many others report rudeness and dismissive attitudes from employees.
Staffing Issues
Numerous reviews highlight chronic understaffing, leading to long wait times and inadequate service during busy hours.
Package Handling
Customers frequently express frustration over lost or mishandled packages, with reports of packages being delivered to the wrong addresses and poor tracking updates.
Operational Hours
Several reviews mention issues with the posted hours of operation, including instances of the office being closed during scheduled hours.
Mixed Experiences
While some customers report positive experiences, the overall sentiment leans towards dissatisfaction, with many expressing a desire to avoid this location in the future.
- TWT WaltersNov 17, 20251.0These people are extremely miserable. Very poor customer service. If you have low expectations, lower them. Absolutely worse post office I've been experienced.
- CDchina davisNov 10, 20251.0If I could leave zero stars I would this particular post office has the worst customer care as well as they do not want to do there jobs. The clerk lied to me telling me I can solve my problem on the online portal which was not true. She was very dismissive and had A nasty attitude. I have repeatedly tried to schedule for A postal worker to help me fix the issue im having to no avail. This location should be closed down or put under new management. Hands down ten out of ten do not recommend.
- HBHerman BarbozaNov 6, 20255.0Nice place, people very helpful, fast service
- RSRobby SimonsOct 21, 20251.0Christina Williams Postmaster United States Postal Service 2351 W Atlantic Blvd Pompano Beach, FL 33069 Subject: Concern Regarding Rude Behavior by Customer Service Representative Dear Ms. Williams, I am writing to bring to your attention an unpleasant experience I recently had at your branch involving one of your customer service representatives, Laura. I have been without a mailing address for the past four months due to new construction at my residence. I followed all the necessary procedures, including completing the in-person barcode verification and email confirmation process. However, when I attempted to finalize my address change at your office, Laura refused to proceed because I did not have proof of my old address — despite the fact that it was visible on her screen. I provided my passport as valid identification, since my California driver’s license is currently being renewed. Despite this, Laura declined to assist me in completing the address change. This incident was especially frustrating because it mirrored a similar experience she had with my roommate just two weeks prior. Throughout our interaction, Laura was rude, dismissive, and unhelpful. Her attitude and unwillingness to assist made what should have been a simple process unnecessarily stressful. I believe her behavior reflects poorly on the quality of customer service expected at a USPS facility. It may be worthwhile to consider additional customer service training or assigning her to a role that does not involve direct public interaction. I hope you will review this matter and take appropriate steps to ensure that customers are treated with respect and professionalism in the future. Thank you for your attention to this matter.
- WAWilliam AlvarezOct 16, 20255.0I dont know why too many reviews said the customer services is the worst!! My experience was the complete opposite to the mayority of the reviwers!! Human beings only review bad experiences. I want highlight my USPS Pompano Beach experience as a faultless and easy!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Pompano Beach?
The United States Postal Service is located at 2351 W Atlantic Blvd, Pompano Beach, FL 33069.
What are the operating hours for this USPS location?
This USPS location is open Monday through Friday from 8:30 AM to 5:00 PM, and on Saturday from 10:00 AM to 1:00 PM. It is closed on Sundays.
Can I apply for a passport at this post office?
Yes, this location accepts first-time U.S. passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this USPS?
Yes, you typically need to schedule an appointment using the online scheduler for passport services, although limited walk-in hours may be available at select locations.
Can I rent a PO Box at this Post Office?
Yes, you can rent a PO Box at this location by applying online or in person, and you will need two valid forms of ID and a completed application if applying in person.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check directly with this Post Office for specific lobby hours.
What nearby places can I visit around the USPS at 2351 W Atlantic Blvd?
Nearby you can find several post offices like 'Post Office-Pompano Beach' and 'US Post Office', as well as businesses like 'ScaleUp Works LLC' and 'Titan Merchant Service Group'.
Are there dining options close to the USPS location?
Yes, close by are restaurants such as 'Sauce Man Bbq Llc', 'Pollo Tropical', 'Burger King', and 'KFC' where you can grab a meal before or after your visit.
What convenience stores or gas stations are near this Postal Service?
Near the USPS location, you can find 'Powerline & Atlantic Shell' and 'Murphy USA' which offer gas, convenience items, and automotive services.
Are there any furniture or home improvement stores near the Post Office?
Yes, nearby furniture and home improvement stores include 'Luxe Outdoor Living', 'Fiberbuilt Umbrellas & Cushions', 'Resolute Design & Window Treatments', 'Pool & Patio Depot', and 'Broward Design Center'.