United States Postal Service

2.5
193 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2351 W Atlantic Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2351 W Atlantic Blvd, Pompano Beach, FL
33069, United States

Hours

Reviews

2.5
193 reviews
5 stars
59
4 stars
12
3 stars
8
2 stars
7
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.

Access Issues

Customers frequently reported problems with access hours and staff availability, leading to frustration when trying to retrieve mail.

Staffing Problems

Many reviews mentioned the location being consistently understaffed, resulting in long wait times and inadequate service.

Mixed Experiences

While many customers had negative experiences, a few reported positive interactions with specific staff members, indicating inconsistency in service quality.
  • AR
    Adolf Richtar
    6 days ago
    1.0
    I ship ship package from Pompano Beech to New York city on January 2nd 2026. Package was accepted, but wasn't scan for shipment - processed for 5 days and counting. No way to contact them, no call answered. All the employees should be fired and manager jailed for life. Worst post office I have ever deal with.
  • GM
    Grace M.
    Dec 24, 2025
    1.0
    They don't follow their posted PO Box access hours. A worker told me the manager doesn't make sure to have someone unlock the door if they have staffing issues.This is the third time I've come to check my box and couldn't get my mail because the building is locked. I chose this location 10 miles from home because it had some of the longest PO Box access hours listed on the website and I work long hours at my job. The last time was on a Saturday around 1 PM. I'm supposed to have access til 6 PM and the building was locked early. I want a refund or the service transfered to another location without fees. I'm tired of being ripped off by this place that refuses to honor their hours. They could have sent a notice by email or in the box if they were permanently changing their hours. I wouldn't have renewed. It's ridiculous because this kind of thing only happens in certain areas.
  • TW
    T Walters
    Nov 17, 2025
    1.0
    These people are extremely miserable. Very poor customer service. If you have low expectations, lower them. Absolutely worse post office I've been experienced.
  • CD
    china davis
    Nov 10, 2025
    1.0
    If I could leave zero stars I would this particular post office has the worst customer care as well as they do not want to do there jobs. The clerk lied to me telling me I can solve my problem on the online portal which was not true. She was very dismissive and had A nasty attitude. I have repeatedly tried to schedule for A postal worker to help me fix the issue im having to no avail. This location should be closed down or put under new management. Hands down ten out of ten do not recommend.
  • HB
    Herman Barboza
    Nov 6, 2025
    5.0
    Nice place, people very helpful, fast service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.