United States Postal Service

2.3
313 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7580 NW 5th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7580 NW 5th St, Plantation, FL
33317, United States

Hours

Reviews

2.3
313 reviews
5 stars
80
4 stars
19
3 stars
14
2 stars
10
1 star
190

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being friendly and helpful, while others report rudeness and incompetence.

Staffing Issues

Many reviews mention understaffing, leading to long wait times and slow service.

Delivery Problems

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of delivery.

Cleanliness and Environment

Some customers appreciate the cleanliness of the location, while others express dissatisfaction with the overall management and organization.
  • RB
    Romaine Blake
    6 days ago
    1.0
    Horrible customer service
  • MP
    Martine Pierre
    Dec 26, 2025
    1.0
    I am writing to report an issue with a package that was supposed to be delivered to my address but was mistakenly delivered to a different address.my tracking number is: 9500 1155 9241 5350 9836 85 According to the tracking information, I should have received my package on December 18. However, as of today, I have still not received it. I contacted USPS by phone and also visited the local post office in person, but the issue has not yet been resolved. This package is very important to me, and I am concerned because it was delivered to the wrong address. I respectfully request that USPS locate my package and re-deliver it to the correct address as soon as possible. Please let me know what additional information you may need from me to help resolve this matter. I appreciate your prompt attention and assistance. Thank you for your time and support. Sincerely, Martine Pierre
  • SM
    S- Moh
    Dec 2, 2025
    5.0
    Jeff and Samantha were nice and let me come in last minute with an smile and handled everything professionally thank you for then
  • FR
    Frantiska Rodriguez
    Oct 29, 2025
    1.0
    The worst customer service.
  • AS
    Alessandra Salerno
    Sep 11, 2025
    1.0
    West attendant was rude, terrible service, left the place without finishing the service due to the terrible service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.