United States Postal Service

2.2
30 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 210 West Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
210 West Ave, Pensacola, FL
32508, United States

Hours

Reviews

2.2
30 reviews
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18
  • DD
    Destiny
    Sep 23, 2025
    1.0
    Absolutely terrible experience. My husband and I showed up a few minutes before closing because of his school schedule. We went out of our way to print the return label at the USO since we don’t have a printer at home, just to make the process easier and quicker. We’re new to this base, so finding the post office was a bit of a challenge, but we still got there with about 10 minutes to spare. The woman working there — I think her name was Maribel — was unbelievably rude and unhelpful. At first, she flat-out refused to take the package, even though it had a valid USPS return label from the seller. When she finally agreed to accept it, she refused to give a receipt, claiming she had no way to weigh or measure it. That makes no sense, especially since the label was already paid for. All she had to do was scan it and input the dimensions — something every other USPS location has done without an issue. Instead, she told us to “just go off base” in a cocky, dismissive tone, which was completely unnecessary. This was supposed to be a simple drop-off, but instead, it turned into a frustrating waste of time. If this is how they treat people new to the area, no wonder USPS has such a bad reputation. Someone seriously needs to teach Maribel basic customer service skills & some manners.
  • CC
    Cynthia
    Jul 26, 2025
    1.0
    Not sure if this is the main post office in Pensacola but I would like to address that if it is...it is THE WORST. If I have a package coming through Pensacola it just sits there & is ALWAYS at least a day late (if not more) going out of there. Very disappointed in the service in Pensacola.
  • AB
    Andrew Buschbach
    Aug 2, 2024
    1.0
    I don't leave many reviews, this has to be one of the worst post office locations I've ever visited and that is saying something. I've been on this base for 15 years and the service here is ALWAYS awful, rude slow moving staff that clearly don't want to be there (and often aren't even though it's during posted hours). This location exemplifies the sad declination of USPS.
  • AG
    Andrew Gregg
    Sep 1, 2020
    1.0
    Showed up at 1230 and was refused service because she was gonna go to lunch. Lunch doesn’t start til 12:45 on the posted hours. Garbage post office
  • DY
    David Youngman
    Mar 8, 2018
    1.0
    I understand it’s not a busy post office, but their hours of operation are so strange, 10-3:30, but still closed for lunch at 1:15. No word of when they they will be back.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.