United States Postal Service

2.3
196 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 901 S Old Corry Field Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
901 S Old Corry Field Rd, Pensacola, FL
32507, United States

Hours

Reviews

2.3
196 reviews
5 stars
51
4 stars
9
3 stars
5
2 stars
9
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about rude employees and poor customer service experiences.

Delivery Issues

A significant number of reviews highlighted ongoing problems with mail delivery, including lost packages, delayed deliveries, and incorrect mail being delivered.

Staffing Problems

Several reviews mentioned understaffing leading to long wait times and difficulty reaching the post office by phone.

Passport Services

Experiences with passport services were mixed, with some customers reporting excellent assistance while others faced significant delays and poor communication.
  • SE
    ShilohandJenn Engles
    Jan 1, 2026
    5.0
    The people are pleasant, if there is a line it moves fairly quickly, consistent excellence of delivery.
  • GT
    Galyna Trach
    Dec 24, 2025
    5.0
    The best Post Office in town ! Real professionals work here. Thank you, ladies, for your work.
  • DS
    Damien Slim
    Dec 12, 2025
    1.0
    My return package has been sitting there for 2 almost 3 weeks. Via tracking number and no refund
  • PA
    Piper A
    Dec 12, 2025
    5.0
    I had a wonderful experience and the team was so knowledgeable and helpful with my passport application!
  • MM
    matt marshall
    Nov 19, 2025
    1.0
    Everybody must be out with covid Can't get no human on the line can't put a tracking number in my phone it won't let me and there's no alternative except going to the post office. They have had my package sitting on delivery town for 7 days now with no update. Supposed to have been delivered Friday but they then said yesterday. Sorry sorry sorry business

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.