The UPS Store

Reviews

• SC

  Stephen Chang

  Oct 28, 2025
  1.0
  WARNING!! DO NOT USE THIS STORE TO PACKAGE YOUR ITEMS! I requested a seller to use this store to ship some speakers that I purchased from them based on the reviews. Assuming they would do a good job on the package and the fact they charged $85 per speaker to package it. Upon receiving the package, they did a terrible job, they did not tape the bubble wrap securely and they used a 1/4" piece of foam on the top and bottom that was smaller than the speaker size! So none of the corners were protected and the speakers was moving all around the box. The box was damaged, foam broken and 2 corners of the speaker cabinet were cracked. Upon attempting to get a refund or some type of resolution for the damage, they did nothing and did not apologize or show any remorse or desire to help. Hoping nobody else has to go through with this, do not use this store.
• AF

  Andy Feltovich

  Oct 28, 2025
  1.0
  This was the worst customer service experience of my life. I trusted them to ship my late father’s speakers. Since I wasn’t able to keep them, I found consolation in the fact that someone else would be able to enjoy them. I figured that since they were so valuable—priceless really, since they’re no longer made—I’d pay extra to have them professionally packed for secure shipping. This store pocketed my $178.34 and proceeded to do the worst packing job I’ve ever seen. They gave it one lazy wrap of bubble wrap—which they didn’t even secure. The speakers arrived with the bubble wrap bunched at the bottom of the box. The foam at the top didn’t even cover the speakers—damaging the corners. I went to the store and the manager proceeded to play the racquetball blame game—insisting that the pack & ship guarantee didn’t apply because I didn’t purchase the shipping label through her. She then insisted that that was communicated to me when I shipped it—which it wasn’t. She then insisted that she personally supervised the packing and that it was packed the same as if the guarantee applied—which is either incorrect—or just plain scary. Based on the effort and the dearth of packing material used—this store must have netted $150+ for five minutes’ worth of work—a pretty good return on investment before you factor in the loss of this customer and the most scathing 1-star review that my humble keyboard and I could muster. I’m not sure where the rest of the money went. Drugs? That would at least explain the packing job… I now drive to store 1741 at 4771 Bayou Blvd, Pensacola, FL 32503. It’s a longer drive, but the people and the service there are great!
• LW

  Linda Z. Watson

  Oct 14, 2025
  5.0
  If you have any shipping questions ELVIS can help you. Friendly, efficient and professional. Notary services are available here, AMAZON & USPS drop off, if needed
• DS

  David J. Stewart

  Oct 13, 2025
  1.0
  On October 9th, 2025, I and my wife went to the UPS Store (#2339) located in the Belvedere Park Plaza at 6847 N. 9th Ave. (Ste. A, Pensacola, Florida, 32504). I and my wife were shocked and sickened when we were charged by UPS Store an ungodly $253.26 to mail a standard sized letter to Guam, where the recipient is required to sign for the letter to prove we sent it. They were notarized documents for a bank, for which we paid $20 for the notary, which is fine. But to charge customers $253.26 when Guam is a U.S. territory and observes standard U.S. Postal rates, is inexcusable. We asked the employee (#315851) at the UPS Store in our disbelief if the U.S. Postal Service charges the same insane $253.26 rate, and he confirmed that "it's about the same." Well, after we left the UPS Store we felt taken advantage of horribly and that something was very wrong, so we called the U.S. Postal Service and were told that it only costs $12 to $13 to mail a letter with return signature to Guam from Pensacola, Florida. We still can't believe that UPS charged us $253.26 for something that only costs $12 to 13 at the U.S. Postal Service. Whether the employee at the UPS Store intended to do it or not, he horribly lied to and misled us. No doubt UPS in their own thinking have good reasons for charging what they do, but we are just common folks living on a limited budget. The notarized documents that we mailed could have been easily replaced if lost, and we didn't ask for any special protection, we just wanted the letter sent and signed for by the recipient. Thankfully, we didn't wait too long to complain, so they still had our envelope at the UPS Store. The store agreed to refund our $253.26 and then we took the envelope to the U.S. Post Office instead, where they charged us $13.35 to mail our documents to Guam, with required signature of the recipient. The UPS Store horribly overcharged us $239.91, which is so unethical and disgusting. There should be a law against gouging people financially! I'm just glad that we had the wisdom to double check to see if the UPS Store had overcharged us, and sure enough, they did big time! We have a whole new perception of the UPS Store, and it is not a good one. If this is how they mistreat and financially take advantage of their customers, then we won't be mailing anything with them in the future. There's absolutely no justifiable excuse for this type of greedy abuse. Shame on the UPS Store!
• AE

  Andrea Elliott

  Oct 1, 2025
  5.0
  Jen is an amazing manager of the store. She helped me out with a banner for my son that is coming home from deployment. She was patient with my crazy self and got the job done quickly! I just cannot say enough good things about this UPS store! Jen is truly a great example of what customer service should be like! Jolie was very sweet also… she is a really great customer service representative also! This store is run the way it should be run!

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