RXO

Reviews

• SS

  SS

  Oct 10, 2025
  1.0
  The one star is for the truck drivers. I’d give them 5/5 and RXO 0/5. The drivers are always polite and understanding. A month ago, I set up a return through Amazon that was unfortunately scheduled to be handled by RXO. I cancelled it in less than an hour. I attempted to call the number in the confirmation text to let them know in case amazon didn’t update them immediately, and was unable to get anyone on the phone. When the truck driver called to confirm pick up the next day I let them know it was cancelled. I got a VM from “angel” at RXO dispatch to confirm this, called back twice to confirm and could never get anyone on the phone. A month later, yesterday, I get another text from RXO saying they’re coming to pick up today. I called and spoke to a rep who confirmed the cancellation and said it would not occur. This morning the truck called again to confirm pick up- I unfortunately was in a meeting and couldn’t let them know it was in error until they got here. I got a call while still in that meeting from “Angel” to confirm the cancellation. I called back, the automated system confirmed I had an open case, sat there with dead air for 10 minutes before another recording came up to do a survey regarding my satisfaction with the resolution- after never speaking to anyone. Just attempted to call again, sat for 10 minutes and no answer. If RXO is involved with your pick up/delivery, I wish you luck.
• KK

  Kora

  Sep 22, 2025
  1.0
  The RXO staff had terrible attitudes, were completely unprofessional, and the service was awful from start to finish. This company does not live up to its promises. I would not recommend wasting your time, money, or energy with RXO.
• AL

  Alan McVeigh (DJ A to the L)

  Jul 16, 2025
  1.0
  I wish there was an option to give these jokers zero stars - the amount of unprofessionalism on display from the start was incredible. Got a TV. It was shipped via RXO. Confirmed my delivery date with them 2 weeks ahead of time. Booked the day off work so I was home to receive the delivery. Called the day before to confirm delivery was still happening. Call center agent confirmed it was. The night before delivery I received a random text at almost 10pm apologizing for being unable to fulfil delivery next day, and asking me to call Customer Service to reschedule. The call center agent happily proclaimed that they were so sorry for my issue, but not to worry - they would be happy to reschedule for the following WEEK as they are only in my area once a week. When I explained that my delivery was confirmed earlier that day, and that receiving a cancellation after business hours, meant that I was losing a day's pay (and would now also have to lose ANOTHER day's pay by having to take the following week off for the rescheduled delivery), the agent said that they would escalate my issue to the local hub, and to management, and that someone would be in touch within 24-48 hours to discuss the situation and the matter of being compensated for losing a day's wage. Three weeks down the line I have heard absolutely NOTHING. I call a couple of times a week, and the happy outside-the-US-based call center team, happily read through their script, before looking at the notes on my ticket, and telling me that they are escalating this issue. They also all either fake an attempt to contact this hub, or the hub genuinely does not answer requests and calls from customer service, because every time, they can back to tell me that 'nobody answered, but I will keep trying and will get back to you within the next 24 hours.' Of course they never call back, and the unresolved situation continues. When asking the call center to transfer me to a US-based agent, I'm constantly told they are unable to, they don't have contact info, or other absolute lies. An absolute joke of a company with regards to their customer service. Avoid at all calls, and please accept my sympathies if you buy goods from a company who ships via RXO.
• DD

  Devi

  Jul 11, 2025
  1.0
  Lied about an attempted delivery. The delivery driver did not attempt to call, message, email, or make contact with me in any way. I had to take work off to try to receive this package and this person didn't even do what they were supposed to. On top of that, their delivery team had the audacity to tell me they might arrive early. Never using this service again if I can help it.
• JC

  Jose Cruz

  Jun 27, 2025
  1.0
  I would give no stars if I could, all they do is apologize for not doing better and claim they will “fix” the issue from happening again but clearly they keep getting reviews about the same issues and once again they still have poor quality deliveries that causes me and many others to be home for a scheduled delivery date just for no one to show up. The customer service is awful.

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