United States Postal Service

2.8
151 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2350 N University Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2350 N University Dr, Pembroke Pines, FL
33024, United States

Hours

Reviews

2.8
151 reviews
5 stars
55
4 stars
11
3 stars
5
2 stars
6
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are criticized for rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about missed deliveries, lost packages, and poor handling of mail, leading to frustration among customers.

Staff Attitude

Mixed reviews on staff demeanor, with some customers reporting friendly and accommodating service, while others describe staff as rude and dismissive.

Operational Efficiency

Customers frequently mention slow service and long wait times, contributing to a negative overall experience.

Cleanliness and Organization

While some reviews commend the cleanliness of the location, others highlight issues with organization and the physical state of the premises.
  • FM
    Francisco Margaria
    Dec 17, 2025
    1.0
    Awful assistance trying to change my address.
  • CC
    Carolina Castillo
    Sep 5, 2025
    5.0
    I dropped a package off the other day and they were so helpful. I was a bit unprepared and they were very patient.
  • RB
    Romina Benites
    Aug 21, 2025
    1.0
    HORRIBLE, TOTALMENTE HORRIBLE EL SEÑOR QUE ME ATENDIÓ UN GROSERO TOTAL ME LANZÓ LOS OBJETOS ME PRECIONO TODO EN LA PANTALLA Y SE PASÓ DICIÉNDOME COSAS GROSERAS PRÁCTICAMENTE NECESITO HABLAR CON ALGUIEN NADIE CONTESTA
  • TT
    Turner
    Aug 19, 2025
    1.0
    Lazy workers here. I now drive further north to the location of 39th street just to avoid this place. I consistently get pushback when bringing already pre paid packages to the counter to have them scanned in. They either tell me to use the lock box or just drop it off without them scanning it. It doesn't matter if its just one package and no line or 10 packages with a line. I still get the same service. I laughed in the guys face last time it happened because it was literally 1 package and I was the only customer in the store.
  • EL
    Edel Diaz Leon
    Aug 1, 2025
    1.0
    Es increíble llevo 1 hora llamando a esta oficina, mas de 20 llamadas y nadie contesta el maldito telefono

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.