United States Postal Service

2.7
135 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12590 Pines Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12590 Pines Blvd, Pembroke Pines, FL
33027, United States

Hours

Reviews

2.7
135 reviews
5 stars
43
4 stars
10
3 stars
5
2 stars
13
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their helpfulness, while others are criticized for rudeness and unprofessional behavior.

Long Wait Times

Many customers reported long lines and slow service, often due to understaffing.

Package Issues

Numerous complaints about lost or undelivered packages, with customers expressing frustration over tracking and delivery problems.

Staff Friendliness

While some staff members are noted for their friendliness and efficiency, others are described as rude and unhelpful.
  • MA
    Matias Alvarez
    Dec 17, 2025
    4.0
    Went there recently and they were quite friendly. I think USPS is really stressing customer satisfaction lately from what I gathered. They get dinged for the almost inevitable waiting time.
  • DT
    Dwayne Tulloch
    Dec 16, 2025
    5.0
    Yo there manager literally came from behind the counter and straight to the line of people asking how he can assist. Literally never seen service like this at any USPS store.
  • NP
    Nicholas Pueyo
    Oct 14, 2025
    5.0
    This is by far the best USPS I’ve been to if it wasn’t for Giselle in the front being so nice and so helpful every time even when there’s a long line this place will go down. She is by far the best employee you guys have super super amazing person. I would recommend anyone that’s seeking great customer service and great attention to come to this USPS again thank you so much Giselle for always helping me and my wife and making the visit wonderful every time.
  • NG
    Norma Gaudious
    Aug 26, 2025
    1.0
    Mail missing; I had a tracking number and used the automated system and got nowhere. For the price they charge for a stamp, they should give better service
  • TT
    tbaby5225
    Aug 6, 2025
    1.0
    Worst service in person

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.