United States Postal Service

3.1
149 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7972 Pines Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7972 Pines Blvd, Pembroke Pines, FL
33024, United States

Hours

Reviews

3.1
149 reviews
5 stars
61
4 stars
18
3 stars
4
2 stars
6
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, with many customers feeling disrespected and dismissed.

Staff Attitude

Several customers reported a lack of kindness and patience from employees, with some describing staff as arrogant and dismissive.

Service Efficiency

While some customers praised the speed and efficiency of service, many others noted long wait times and poor handling of customer inquiries.

Location Convenience

The post office's extended hours and self-service options were appreciated by some customers, although there were complaints about inconsistent hours.

Mixed Experiences

A few customers had positive experiences with specific staff members, contrasting sharply with the overall negative feedback about employee attitudes.
  • LR
    leslie reyes
    Nov 1, 2025
    1.0
    I’d only come here if you had no other choice and your mail was a dire emergency. I prefer to drive 40 min than to be helped by the dreadful staff, esp the Woman who wears a Jesus strap around her neck -her attitude is as if you were mailing your packages for free and she’s just so miserable , completely ruins your experience. imagine going there in the holiday spirit?! She needs a new job that has no interaction with another human.
  • KK
    Kayla K
    Oct 21, 2025
    1.0
    Avoid this location.
  • AI
    Angel Italiano
    Oct 16, 2025
    3.0
    Wow. Wow. And I thoughts it was me. Read below I just red other comments hello staffs, there hellos managers ,you best have a staff meeting 😀, yes you front desk peoples can be kinder, patainces with us , they are working customers servers ,say hello gdafternoon and can I help you 🤔 how we going to mail 📫 your items , please patainces & little kindness goes long ways we. Would appreciate we are your customers and. We are paying, We. American 🇺🇸 here. Appreciate what we haves and be kinda 😌 relax please
  • VA
    veronica alvera
    Aug 18, 2025
    1.0
    VERY rude lady assisting customers states she cant check the status of a package i sent out 2-3 weeks ago! if you hate your job just quit she was working august 18th at 10am. nasty attitude like she doesn’t work for the PUBLIC get rid of her
  • AA
    Ambrosial
    Aug 9, 2025
    1.0
    Avoid visiting this location. Employees are EXTREMELY rude. I asked for assistance and they denied it because “they were closed” at exactly 2:00pm. I said “I just have a question” and then one of the women said “then why you stand there just looking at us?” to which I replied “I just need assistance there’s no need to be rude”. Then a man asked me what was my question and was replying agitated, raising his voice. I could tell they wanted to get rid of me. I understand it was closing time but being respectful is basic customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.