The UPS Store

2.6
158 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2867 in Pembroke Pines offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Sw Corner Of Pines Blvd & Flamingo Rd In The Flamingo Pines Plaza.

Details

  • DeliveryNot available

Location

The UPS Store
320 S Flamingo Rd, Pembroke Pines, FL
33027, United States

Hours

Reviews

2.6
158 reviews
5 stars
57
4 stars
4
3 stars
5
2 stars
2
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant decline in customer service quality, with many reviews highlighting rude and unhelpful staff.

Package Theft

Numerous customers reported issues with packages going missing after drop-off, suggesting potential internal theft at this location.

Pricing Issues

Customers expressed frustration over high charges for printing services and other fees, feeling they were being overcharged compared to other UPS locations.

Mixed Experiences

While some customers praised the helpfulness of certain staff members, the overall sentiment leans towards dissatisfaction with service and reliability.
  • SS
    Serdar Sinan
    4 days ago
    1.0
    When coming to this UPS store, think twice. I dropped off my old iPhone at this location on October 14 to be shipped. Today, I found out that the phone was never sent. I only learned this because AT&T is now trying to charge me $804, claiming they never received my old phone. This situation is not my fault. I properly handed over the phone to this UPS store for shipment, and due to their failure to send it, I am now facing an unfair charge. I should not be held financially responsible for a mistake made by the UPS store.
  • AP
    Aries Peralta
    6 days ago
    1.0
    I returned my T-Mobile phone on Oct 30th 2025 @ 3:50PM and it's January 6th 2026 and T-Mobile hasn't received the phone! I called this location and they said the problem was with this shipping label then i called T-Mobile and they said it was fine! There is no movement and i opened up an investigation with T-Mobile! I will also go to the BBB for this location! DO NOT GO TO THIS LOCATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If i can give it a 0 star i would! I need an explanation!
  • BB
    BEM
    Dec 23, 2025
    5.0
    The best UPS store, Kaylan was so incredibly sweet and helpful. She patiently helped me pack my packages. Hardly any weight this is such a great store. Everyone is always so helpful and accommodating.
  • MG
    Mari Jo Gonzalez
    Dec 21, 2025
    5.0
    Adrián me ayudó con retornos y era muy paciente
  • RR
    raffi arteaga (raffidacandyman)
    Dec 10, 2025
    1.0
    Poor customer service. I had a heavy box. Would not lend me their dolly to bring it in I had to roll over and over end from the parking lot for a mailbox at 369 a year you should think they would at least help you out. Their customer service has really declined

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Pembroke Pines offer?

The UPS Store provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.